Betsolino Casino - загальне обговорення (Сторінка 13)

People only received their money when a Casino Guru representative was called in.

Unfortunately mine is on vacation.

Die Leute haben erst Ihr Geld erhalten, als ein Vertreter von Casino Guru eingeschaltet wurde.

Meiner ist leider im Urlaub.

Yes, I uploaded all the data and received an email (I still have a screenshot of it) confirming that my account has been verified.

I will file a complaint. Thank you very much

Edit: Complaint submitted with all necessary screenshots.

Ja, ich habe alle Daten hochgeladen und eine Email (habe noch ein Screenshot davon) mit der Bestätigung das mein Account verifiziert ist.

Ich werde mal eine Beschwerde einreichen. Vielen Dank

Edit: Beschwerde mit allen n´ötigen Screenshoots eingereicht.

Please try to stay patient, as our complaint team has a large number of complaints coming in every day, and we always take each case individually and try to give each of the complaints the best attention, even during this holiday season.

I can assure you that your complaint will soon be taken care of.

I can see your complaint here, and our team will now wait for the 14-day timeframe before they start to investigate. Hopefully by then everything will be solved and you will be able to withdraw the money even without the intervention of our team.

Is there anything new regarding all this from the casino?

I hope so too, for everyone here. Because that's really bad.

Unfortunately there is nothing new, neither via email nor via live chat.

I was not in the mood for Irina's daily "........".

I will wait until the weekend and try again on Monday.

If anyone has received their money by then, I would be grateful if you could let me know here.

I wish you all a nice weekend anyway 😉

Das hoffe ich auch , für jeden hier. Sowas ist nämlich echt mies.

Es gibt leider nichts neues, weder per E-Mail , noch per Live Chat.

Auf Irina``` ihr tägliches "........" hatte ich keine Lust.

Ich werde jetzt das Wochenende abwarten und es am Montag nochmal versuche.

Sollte bis dahin jemand sein Geld bekommen haben wäre ich dankbar wenn man das hier mitteilen könnte.

Wünsche Euch allen trotzdem ein schönes Wochenende 😉

The casino promised in the complaint that they will return the money by today.

I have received nothing, so yeah, that is great.

Still no money received, and the timer to place a reaction on my complaint is allmost over for the casino. What’s gonna happen after that?

After that, the deadline for the casino will be extended for another 7 days

Danach wird die Frist für das Casino nochmal 7 Tage verlängert

Hmmmm ok…. that makes sense I think. But why does Guru still mark this casinos as ‘fresh’ after that much complaints and problems?

Yes

I think you have a pretty reasonable approach. If the casino doesn't get back to you or doesn't respond, it's probably pointless to keep bombarding them with emails. We'll see if nothing has changed over the weekend or if there will be new messages after Monday. If not our team will certainly try to help you, so hopefully it will turn out well. 

If anything we'll be here. 🙂

Hey it's still the same and you didn't get the money ? I would also advise you if your complaint is about another casino, I would like you to post it in the thread that is dedicated to it, which is here: https://casinoguru-en.com/5bonuses-casino-review#tab=js-tab-discussion

This is where Betsolino is discussed. I would be grateful. 

Because we have had this casino here for not long and every newer casino is marked as fresh. It will change over time, but it doesn't depend on the complaints and problems whether the casino will have this title or not. 

Of course now you will wait another 7 days and hopefully by then the casino will be able to respond and send you some money. I would be really happy.

The casino said in the complaint that it transfers money within 24 hours. Transfers take a few days and it was the weekend... why are you so impatient?

Das Casino hat in der Beschwerde gesagt, dass es innerhalb von 24h überweist. Überweisungen dauern ein paar Tage und es war Wochenende… warum bist du so ungeduldig ?

Well, perhaps because I am waiting for my money for 1 month now? And as far as I know Friday is a working day, plus Noda transfers are instant.

I would rather just get an answer from the casino. You will definitely get your money in a few days.

Ich würde mich lieber freuen, von Casino überhaupt eine Antwort zu erhalten. Du wirst dein Geld sicher in ein paar Tagen bekommen.

We have waited already almost months. Why are you saying this?

Because I once had a case where a casino had problems paying out money, they processed the complaints one after the other and everyone who received their money was still angry and insulted the casino. At some point the casino got fed up and they just stopped processing complaints.

Weil ich mal einen Fall hatte, da hatte auch ein Casino Probleme mit dem Geld auszahlen, hat die Beschwerden nacheinander bearbeitet und jeder, der sein Geld erhalten hat, war trotzdem sauer und hat das Casino beleidigt. Irgendwann war das zum Casino zu blöd und sie haben Beschwerden einfach nicht mehr bearbeitet.

The casino reacts kind everytime I ask when the withdrawals will be processed. I know it’s not funny, but they’re working hard on a backlog of payments and they assured me that the money will be paid.

Well, it was friendly but it was always the same thing. And I haven't even gotten a clear answer yet.

I can understand very well why some people are very angry.

If a casino is not solvent, the reasons are not relevant, then it must close temporarily!

I also doubt that they "work hard" there, because the casino does not have as many players and therefore does not have as many payouts to "process" as an established casino. The problem seems to be something else (lack of money?)

However, on the other hand, you should also exercise a little patience, they eventually pay out, even if it takes a while or is stressful.

Edit: I just tried it again - same as always.

"Holidays, sorry, we're working".... she doesn't respond to other questions - as always. No email response, nothing.

But others wait much longer 😉

Naja , zwar freundlich jedoch immer wieder das selbe. Und eine klare Antwort habe ich auch noch nicht einmal bekommen.

Ich kann schon auch sehr gut nachvollziehen warum sich manche sehr ärgern.

Wenn ein Casino nicht Zahlungsfähig ist, die Beweggründe sind nicht relevant , dann muss es vorrübergehend schließen!

Zudem bezweifel ich das dort "hart gearbeitet wird" , denn so viele Spieler hat das Casino nicht ergo nicht so viele Auszahlungen zu "bearbeiten" wie ein etabliertes.Das Problem scheint ein anderes zu sein ( Geldmangel? )

Allerdings sollte man sich andererseits auch in etwas Geduld üben , sie zahlen schließlich aus , auch wenn es dauert oder auf nachdruck ist.

Edit: Ich habe es eben auch noch einmal versucht. - das selbe wie immer.

"Ferien, Sorry , wir arbeiten".... auf andere Fragen reagiert sie nicht - auch wie immer. Keine E-mail antwort , nichts.

Aber andere warten ja noch viel länger 😉