ElegantSpins Casino - Затримка зняття коштів

ElegantSpins.com at first they gave me a free bonus. Then I made a deposit using RISE100 it was a play through of 1x and no MCO. I submitted my KYC 6 times before it was finally approved. When I go to withdraw my winnings they are giving me a hard time. I'm having issues and getting the run around. I was told it takes about 24 hours for a withdrawal. I keep hearing you will hear from someone shortly and that never happens.

Dear Binokidd1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They canceled my withdrawal for lacking/wrong data after a week! They did this 2 times now.

See below

Now they are saying the team rejected my withdrawal i can only take $50!!!!!!!!!!

Dear Binokidd1,

Thank you for reaching out. Could you please clarify which balance you accumulated your winnings from? Was it the free bonus or the deposit bonus you claimed?

In the meantime, kindly forward your full betting history and any communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

It was the deposit where o won the $831. $31 was for the bonus money so I only requested $800. They rejected my withdrawal several times and only allow me to get my deposits back. I have email transcripts showing when he said it.

Dear Binokidd1,

Please forward the communication between you and the casino, deposit and bonus history from the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Binokidd1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.