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I played there for a long time then I bought tickets in advance on one day in December. When I wanted to go back to this page, the page was suddenly blocked for me. When I went to the store I was told that I would get my money back. Today I was told that there would be no payment back

Ich habe dort länger schon gespielt dann habe ich im Dezember an einem Tag Tickets im Vorverkauf gekauft. Als ich dann wieder auf diese Seite gehen wollte war die Seite auf einmal für mich gesperrt. Als ich dann in den hat ging wurde mir gesagt ich würde mein Geld zurück bekommen Heute wurde mir dann gesagt keine Zurück Zahlung

Dear Regina,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify why your account has been blocked? Did the casino give you any reason? You can forward any relevant communication between you and the casino to petronela.k@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Regina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.