Dream.Bet Casino - Виграш гравця конфісковано.

I've signed up through one of the casino lists and received welcome bonus of 150e.

This had to be wagered 10 times after depleting my own deposit. At the end of wagering I had about 1300e with was converted to cash and tried to withdraw. Waited for 5 days and contacted unhelpful chat without success. Only then from other reviews I realised I was supposed to wager my deposit 5 times too.

After completing the wagering I've tried to withdraw 1450e and had all ny winnings taken away.

Obviously it's a lot of money and I cannot believe people recommended casino where you can't win money. My account is verified.

I can't upload attachments for some reason, will be happy to provide them by email.

Kind regards

Izabela R****

Hello Zizu123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dream.Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was all of your balance confiscated, even your deposits?
• When was the last time you spoke to the casino and what was it about?

If possible, please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

I have provided all necessary documentation for verification prior to attempting first withdrawal on the 13.10 and my account was verified then. I have not received any communication requesting additional documentation.

All my winnings were confiscated and account Brough back to original balance of 150e. So my original deposit wasn't confiscated.

I have emailed to casino asking for clarification on this matter last night and have not received a response yet.

I have communicated with live chat before asking why my original withdrawal wasn't processed yet 5 days after attempting it. I haven't received any answer "another team is handling withdrawal" but after that I realised I was supposed to wager my original deposit as well as any money laundering policy (5times!) So I cancelled the withdrawal and proceed to do so. After I have completed the wagering and all my bets settled I attemted another withdrawal and then my winnings were confiscated. This casino only allows one free withdrawal a month therefore I attempted to withdraw all my funds prior to depositing again.

I will forward the communication and screenshots of my transaction history to the above email.

Hello Zizu123,

Would it be possible to forward all the relevant information to nikolas.b@casino.guru along with your deposit, bonus and betting history?

It might be possible that you either played with a restricted game or over the maximum allowed bet limit.

Looking forward to your respond.

Regards,

Nick

Dear Zizu123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have sent a reply on the 28th of Oct to nikolas.b@casino.guru email adress with requested data, with may have been missed by your team. Please let me know if you require any additional information.

Kind regards

Iza***R***

Hello Zizu123,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick