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I'm having a problem completing the SAC via pix and they don't solve my problem, they just send me a response in another language saying that the messages are blocked and they don't solve anything, I can only deposit it, for the bag it doesn't release

Estou tendo problema para conclusão de SAC via pix e não resolvem meu problema só min mandam resposta em outra linguagem informando que está bloqueado as mensagens e não resolvem nada , só consigo depositar , pra saca não libera

Dear rocinhando,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. Do I understand correctly that you're experiencing difficulties withdrawing winnings to your preferred payment method?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you completed account verification successfully, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

At the moment no other withdrawal alternative is released.

Ate momento nenhuma outra alternativa de retirada está liberado.

Are you in contact with the casino regarding alternative payment methods to withdraw your winnings, please? Have you completed the account verification already?

Since they don't release it because the address is in my mother's name, I had to send another one, they're just messing around.

Já só que não liberam pq o endereço está em nome de minha mãe, tive que manda outro estão só na enrolação.

I'm sorry but I do not understand. Are you experiencing difficulties verifying your permanent address now?

Dear rocinhando,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.