Dafabet Casino - Запити гравця на підтвердження та зняття коштів ігноруються.

Hello! I signed up at dafabt and deposited a total of EUR 200. However, since I absolutely do not like this sportsbook, I wanted to withdraw my money. For this, I sent all the required documents multiple times to the email addresses provided to me. Unfortunately, I never received a response. In the live chat, I was often told to contact help@indiacsonline.com. However, I do not get any response there either. It is therefore impossible for me to verify myself with this bookmaker and get my money back!

Hallo! Ich habe mich bei dafabt angemeldet und insgesamt EUR 200 einbezahlt. Nachdem mir dieser Sportwettenabieter aber absolut nicht gefällt, wollte ich mein Geld wieder ausbezahlen. Hierzu habe ich alle erforderlichen Dokumente mehrmals an die, mir gemeldeten mail Adressen, gesendet. Allerdings habe ich nie eine Antwort erhalten. Im Livechat wurde mir öfters mitgeteilt, dass ich mich an help@indiacsonline.com wenden soll. Hier bekomme ich alledings auch keine Antwort. Es ist also unmöglich für mich, mich bei diesem Wettanbeiter zu verifizieren und mein Geld wieder bekommen!

Dear Dembelem001,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When exactly did you submit the withdrawal request for your balance?

Has your withdrawal request been approved and processed by the casino, or do you see it as pending?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

I made the first withdrawal request on June 23, 2024.

The withdrawal request was rejected (several times).

As mentioned in the topic above, I couldn't even verify my account!

I collected the winnings without bonuses.

Hallo!

Ich habe die erste Auszahlungsanforderung am 23.06.2024 gestellt.

Der Auszahlungsantrag wurde abgelehnt (mehrmals).

Wie im Thema oben angeführt, konnte ich meinen Accoount noch nicht mal verifizieren!

ICh habe die Gewinne ohne Boni gesammelt.

Have you wagered your whole deposit amount before you attempted to withdraw? According to the Terms and Conditions:

Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

Please send me the screenshot of your transaction history from your casino profile. Also, kindly forward me all the emails and chat transcripts between you and the casino customer support that could be relevant to the investigation at veronika.l@casino.guru. Thank you.

Dear Dembelem001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.