Dafabet Casino - Гравець вважає, що виплату відкладено

Hello,

My name is Dipak ku**** saha,

My dafabet casino Username is Dip****

Since 12 November 2024,

Dafabet casino have been declining and putting my withdrawals on pending.

I have almost lost half of my money gambling as I tried contacting and calling dafabet email and help support line but they only responded back with the same email saying "your documents are under check,please wait 24-48 Hours"

i Have had no option but to gamble my money and I have now lost half of my money but even then my Account verification is still under Review and my withdrawals keep getting Declined and pending by Dafabet casino.

i m totally harrased and i request Dafabet casino and Casino guru team to help me out asap.

Dear Dipak366,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Since 12 November 2024,(12/11/2024)

Dafabet casino have been declining and putting my withdrawals on pending.

I have almost lost half of my money gambling as I tried contacting and calling dafabet email and help support line but they only responded back with the same email saying "your documents are under check,please wait 24-48 Hours"

i Have had no option but to gamble my money and I have now lost half of my money but even then my Account verification is still under Review and my withdrawals keep getting Declined and pending by Dafabet casino.

I last made deposit on 10/11/2024,

there was no problem after 1 day i tried withdrawing and they started declining my withdrawl all of sudden.

Why is the deposits always smooth but problem when it comes to withdrawing ?

i m totally harrased and i request Dafabet casino and Casino guru team to help me out asap.

Hi Nick,

the issue is different and more than just a delayed payment,the dafabet casino have been declining my payments since 12th November 2024, please review the details thoroughly and get back to me as soon as possible.

Dear Dipak366,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi sir,

Every week my requested withdrawals are being declined by the Operator and they are asking to Submit Documents like latest Bank statement for Address proof verification since last 1 month, which i have been uploading them on my Account but it shows its under REVIEW and then again after few days i am again asked to upload the same document by them.

As i am short of funds and in with a critical auto-immune disease i have got, the stress and harrasment i have faced by the Operator since last 1 month is unbelivable i simply cannot take it anymore as i am totally frustated now have lost all my patience with the operator,i feel lost and due to this behaviour i have also lost 25-30% of my balance gambling as the withdrawals were not being processed by the operator.

I do hope my voice and experience is heard all over this platform and you do take action as its my personal life that has been affected due to such behaviour.

Dear Dipak366,

Can you please forward the communication between you and the casino related to this complaint to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Hi ,

due to frustation and being harrased by dafabet casino,

i have gambled my full balance and lost my funds due to the delayed service.

I think this casino should be awared publically that they are harrasing customers for their money like they did to me and due to which I had to gamble and lose my money.

The Casino just wants us to Gamble and Lose our Money.

Casino GURU i respectfully advise you to please aware the casino gaming community around your circle about my experience and I shall review on Trustpilot aswell as the Dafabet casino is not live nor verified on Trustpilot either.

Its real shame How can the Safety Index be above Average at Casino Guru for such an delay and harrasement faced by customers.

The response and time taken by Casino Guru to solve and approve our complaints also takes weeks which is really not good for a online gaming customer.

Dear Dipak366,

I'm sorry to hear that you have lost your balance.

As the initial issue is no longer relevant, we will be now forced to close the complaint.

Please do not hesitate to contact us in case you will need assistance again.

Best regards,

Nick