Dachbet Casino - Затримка зняття коштів

Have a nice good evening

I won 5000 euros by betting at Dachbet.

On November 17th, 2022 I applied for a payment of 5000 euros.

According to the chat staff, this will be processed after 48 hours.

After 60 hours, this was not requested in response to several requests in the chat, so I canceled the payout and lost the 5000 euros in a sports bet.

My question is whether I am still entitled to the 5000 euros because the payment was not processed in the specified time?

If not then the case is closed.

However, I would also like to warn other people about this casino. They push the allotted processing time so long that players cancel and waste their withdrawals again.

Einen schönen Guten Abend ,

Ich habe bei Dachbet durch Wetten 5000 Euro gewonnen .

Am 17.11.2022 habe ich eine Auszahlung in höhe von 5000 Euro beantragt .

Laut Chatmitarbeiter wird diese nach 48 Stunden bearbeitet .

Nach 60 Stunden wurde diese auf mehrere Anfragen im Chat nicht beantragt sodass ich die Auszahlung Storniert habe und die 5000 Euro bei einer Sportwette verloren habe .

Meine Frage ist ob ich dennoch Anspruch auf die 5000 Euro habe da die Auszahlung in der Vorgegebenen Zeit nicht bearbeitet wurde ?

Wenn nicht dann hat sich der Fall erledigt .

Ich möchte dennoch auch hiermit andere Menschen vor diesem Casino warnen . Sie Reizen die vorgegebene Bearbeitungszeit so lange aus damit Spieler ihre Auszahlungen wieder Stornieren und verpsielen.

Dear vgedik61,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vgedik61,

Have you received your withdrawal from the casino yet?

No, I have not received any payment.

Nein ich habe keine Auszahlung erhalten .

Thank you for your reply, vgedik61. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear vgedik61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.