Crypto-Games.io Casino - Баланс гравця було конфісковано через несанкціоновані ставки.

Absolutely — here’s how you can format your complaint for Casino Guru, keeping it clear, structured, and formal while still conveying the seriousness of your issue:

Subject: Complaint Regarding Missing Balance and Unauthorized Bets on Crypto-casino.io

To Casino Guru Complaints Team,

I am submitting this formal complaint regarding a serious issue I experienced with Crypto-casino.io, involving missing funds and unauthorized activity on my account.

Details of the Incident:

Casino Website: Crypto-casino.io

Deposit Amount: $380 USD in DOGE

Winnings: Approximately $2400 CAD in DOGE

Issue Date: Today

Username/Email on Casino: sidh****

What Happened:

I deposited $380 USD worth of DOGE and played normally, eventually winning around $2400 CAD in DOGE. I submitted a withdrawal request, which the site states should be processed within 15 minutes.

Roughly 10 minutes after initiating the withdrawal, I stepped away from my computer. When I returned and refreshed the page, I found my entire balance was missing, and a series of unauthorized bets had been placed on my account — including wagers over $500 USD, which is completely inconsistent with my betting behavior.

Why This Is a Problem:

These bets were not placed by me.

My account was never shared, and I was away from the computer at the time.

The withdrawal I was waiting on disappeared with no confirmation or payout.

There has been no explanation from the casino so far.

This behavior suggests either a security breach or manipulation of my account by the casino itself. I believe this violates fair gaming standards and undermines the trust players place in online casinos.

Resolution Sought:

A full investigation into the activity on my account

Reimbursement of the missing balance ($2400 CAD equivalent in DOGE)

Clarification regarding the failed or canceled withdrawal

Measures to ensure the security of customer funds on their platform

I have screenshots and a timeline of events to support my case, which I can provide upon request.

Thank you for your attention to this matter. I hope you will help facilitate a fair and transparent resolution.

Sincerely,

Sati.

Hello sati725,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto-Games.io Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is there any way to prove that you did not make those bets?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

• they don’t require verification.
• the only way to prove it is from there records. I was showering and I came back to see this.
• I spoke to them now and the agent said she’ll forward it off and it’s a technical issue? I’m very confused.

I was planning on waiting until my withdrawal was completed to build trust with the site and deposit/withdraw again.

Dear sati725,

Thank you for your message.

Unfortunately, based on the information provided, there is currently no concrete evidence that would allow us to take further steps. If there were no noticeable irregularities or if you were not logged out of your account, it is likely that the casino’s logs will not indicate any unusual activity either.

Given these limitations, we recommend that you reach out directly to the licensing authority responsible for the casino. As much as we would like to assist further, we are unable to compel the casino to share any additional details without some form of verifiable evidence.

Regrettably, we will now need to close this complaint for the reasons stated above.

Thank you for your understanding.

Best regards,

Nick