CrownPlay Casino - Вилучення гравця відкладено.

I was credited with a 50 euro cashback from the vip manager as they had made a mistake with the cashback. When they credited me I met the one-time wagering requirement that was required I made the withdrawal I wanted they returned it back I tried the withdrawal again and the money was lost the withdrawal status has been pending for over a week

Μου πιστωθηκε ενα ποδο των 50ευρω ως επιστροφη μετρητων απι τον vip managerκαθως ειχαν κανει λαθος στο cashback. Που μου πιστωσαν εκοληρωσα την μια φορα προυποθεση τζιρου που ηταν απαιτουνενη εκανα την αναληψη που ηθελα την επιστρεψαν πισω ξαναρκανα την αναληψη και τα χρηματα χαιηκαν η κατασταση της αναληψης εχει παραμρινει στην επεξεργασια πανω απο βδομαδα

Dear vasosou6712,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CrownPlay Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain whether you played down the winnings?
• Is there any active withdrawal on your account?
• Is your player's account verified?
• Could you please share screenshots from your account to better illustrate the situation you are facing?

Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply and the explanation.

• Have you contacted casino support and asked what happened to the balance after your withdrawal was canceled?
• Did the casino inform you about any confiscation of your balance since February 6th?
• Could you please share with me your communication with casino support attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear vasosou6712,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.