ComicPlay Casino - Гравець досі не отримав свій виграш

Good morning..... I used a bonus of 250 spins at comic play casino and immediately afterwards I made a deposit of 30 euros.... Now I have 1900 to withdraw, I've been waiting for verification for 2 days to be able to withdraw and now they don't even answer me the emails.....

It is the first time that I try to make a withdrawal in this casino so I don't know if it is legit.....

Greetings and thank you

Buenos días..... Utilice un bono de 250 tiradas en comic play casino y acto seguido hice un depósito de 30 euros.... Ahora tengo 1900 para retirar, llevo 2 días esperando verificación para poder retirar y ahora ni me contestan a los e-mail.....

Es la primera vez que intento hacer una retirada en este casino así que no se si es de fiar.....

Un saludo y gracias

Dear mojade1981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Are you telling me that I have to wait 10 days to collect??? It seems stupid to me

Me estás diciendo que tengo que esperar 10 días para cobrar??? Me parece una burrada

Dear mojade1981,

Have you received your withdrawal from the casino yet?

Dear mojade1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.