Coins.Game Casino - Рахунок гравця закрили, а кошти конфіскували.

This company closed my account and confiscated my entire balance, including my deposit, accusing me of fraud. I have not violated any of the rules of this casino and went through the verification process, after which they informed me that my account was under manual review. Two days later, they closed my account and confiscated my deposit. The company fails to explain which rules I supposedly violated and does not provide any evidence of violations on my part. Instead, they simply refer to their rules regarding violations, accusing me of breaching them, although I have not violated any of the rules they used as a basis for closing my account and taking my money.

Данная контора закрыла мой аккаунт, и конфисковала весь баланс включая депозит, обвинив меня в мошенничестве. Я не нарушал никаких правил данного казино, прошел верификацию, после чего мне сказали что мой аккаунт на ручной проверке, а через 2 дня закрыли аккаунт и конфисковали депозит, контора не объясняет какие правила я нарушил, не предоставляет никаких доказательств нарушения с моей стороны, а просто ссылается на пункты правил с нарушениями, обвиняя меня в них, хотя я не нарушил ни одного правила по которому они закрыли мой счет и забрали мои деньги.

Dear borodin661,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coins.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I recently registered, about 5 days ago, I played with you for just two days, I made a couple of bets on sports live, I won, after which I wanted to withdraw my winnings, they asked for verification, I passed it, after which they told me to wait, yesterday I received an answer about blocking, it was February 1st, maybe the 2nd at night, they answered me in the chat, but the exact time was not written in the chat. I didn't take advantage of any bonuses or promotions. I topped up my account using USDT cryptocurrency, made only 2 bets on basketball, both won.

Здравствуйте, зарегистрировался недавно, дней 5 назад, по играл у вас буквально день два, сделал пару ставок на спорт в лайве, выйграл, после чего хотел вывести выйгрыш, запросили верификацию, я ее прошел, после чего сказали ожидать, вчера мне пришел ответ о блокировке, это было 1го февраля, может быть 2го ночью, мне ответили в чате, но точное время в чате не пишется. Я не пользовался бонусами и промо акциями. Пополнил свой аккаунт с помощью криптовалюты USDT, сделал всего 2 ставки на басскетбол, обе выйграли.

Thank you for your reply, borodin661.

I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focus on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

So, I’m filing a complaint against an online casino where there are sports bets, what difference does it make whether I played in the casino or placed bets? the casino itself is the same

Дак я же подаю жалобу на онлайн казино, где есть и ставки на спорт, какая разница играл ли я в казино или делал ставки? само казино же одно и тоже

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.