Casino1337 - Вилучення гравця відкладено.

Hello,

I've been waiting for my payout from this casino for over 3 weeks now. I've already been completely verified, but I'm repeatedly being told that there are "Technical issues". This has been going on for more than 3 weeks. No estimated time of resolution has been provided for this issue. The casino continues to accept deposits, but there is no indication that withdrawals are currently not available. This is almost bordering on fraud, especially when they continue to advertise quick payouts.

Hallo,

ich warte nun seit über 3 Wochen auf meine Auszahlung in diesem Casino. Ich wurde bereits vollständig verifiziert, nur wird mir die ganze Zeit gesagt es gäbe „Technische Probleme", dies nun seit mehr als 3 Wochen. Es wird mir auch keine Zeitangabe gemacht wann das Problem behoben sein wird. Einzahlungen werden trotzdem weiterhin von dem Casino genommen, es wird aber nirgends daraufhin gewiesen das Auszahlungen momentan nicht möglich sind. Das grenzt schon fast an Betrug, wenn man dann noch mit schnellen Auszahlungen wirbt.

Dear Ajnag89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that the withdrawal request has been pending for two weeks?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning,

First of all, thank you for your help! Here are some more details about your questions:

(Have you made successful withdrawals before?) -

yes, I have already successfully paid out there.

(Do I understand correctly that the withdrawal request has been pending for two weeks?) -

The withdrawal request has been pending for over 3 weeks!

(Have you accumulated your winnings with or without an active bonus?) -

Yes, the winnings were accumulated with a bonus, but it is not possible to block "prohibited games" and the "stake limit" was also adhered to.

I hope I will receive my winnings soon. Thanks

Guten Morgen,

danke erstmal für ihre Hilfe! Hier sind noch einige Angaben zu ihren Fragen:

(Haben Sie schon einmal erfolgreiche Abhebungen durchgeführt?) -

ja, ich habe dort bereits erfolgreich ausgezahlt.

(Verstehe ich richtig, dass der Auszahlungsantrag seit zwei Wochen anhängig ist?) -

Der Auszahlungsantrag ist bereits seit über 3 Wochen anhängig!

(Haben Sie Ihre Gewinne mit oder ohne aktiven Bonus angesammelt?) -

Ja, die Gewinne wurden mit einem Bonus angesammelt, es ist jedoch nicht möglich „verbotene Spiele" zu sperren und es wurde sich auch an das „Einsatzlimit" gehalten.

Ich hoffe ich werde meine Gewinne bald erhalten. Danke

Thank you for your reply, Ajnag89. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Ajnag89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.