Bruce Bet Casino - Депозит гравця затримано.

On 07/24/2024, I made 3 deposits, but only 2 were credited.

It took 2 weeks for the 3rd deposit of €20 to be credited to my account.

Now I have been waiting for a whole month since then.

Whenever I follow up, I keep getting the response that it has been forwarded and that they are still waiting for an answer from the relevant department...

Ich habe am 24.07.2024 3 Einzahlungen getätigt wovon aber nur 2 eingegangen sind.

Erst nach 2 Wochen uist die 3te einzahlung in Höhe von 20€ bei ihnen eingegangen.

Nun warte ich seit einem geschlagenen Monat darauf.

Ich kriege als Antwort ständig, dass es weitergeleitet wurde und sie immer noch auf eine Antwort der zuständigen Abteilung warten...

Dear Lesane01,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Do I understand correctly that a month ago, you made a fourth deposit of €20 that has not yet been credited to your casino account?

Did you use the same payment provider as for your previous three deposits?

Have you contacted your payment provider to inquire about the status of your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey Veronica,

Yes, it was the third or fourth deposit. It was probably the payment provider. They then credited the €20 to the casino account two weeks later. I have now closed my account at brucebet because I suspect it is a scam.

They then wrote to me that the €20 had been credited to my casino account and asked if I wanted to try my luck again and reactivate my account.

I agreed and answered all the necessary questions. Since then, they've always said it's still being processed and that I'll receive an email.

After about a month, I no longer want to reactivate my account there or have anything else to do with this platform.

They should pay me back my 20€ deposit and the topic would be closed.

Unfortunately, they are just keeping me waiting.

Hey Veronika,

Ja es war die dritte oder vierte einzahlung. Es lag wahrscheinlich am Zahlungsanbieter . Dieser hat die 20€ dann 2 Wochen dem casino Konto gutgeschrieben. Nun hatte ich mein Konto bei brucebet geschlossen, da ich von einem Betrug ausging.

Sie haben mir dann geschrieben, dass meinem casino Konto die 20€ gutgeschrieben wurden und ob ich nicht doch nochmal mein Glück probieren möchte und mein Konto reaktivierung.

Ich war damit einverstanden und habe alle nötigen Fragen beantwortet. Seitdem heisst es immer das es immer noch in Bearbeitung ist und ich eine Email erhalten würde.

Nach nun ca. Einem Monat, möchte ich weder mein Konto dort reaktivierung oder sonst irgendwas mit dieser Plattform zu tun haben.

Sie sollen mir meine 20€ einzahlung zurück zahlen und das Thema wäre geschlossen.

Leider halten sie mich damit einfach nur noch hin.

Could you please forward me all the communication between you and the casino regarding your account closure, the lost deposit, and your subsequent reopening of the account? Please also send me all the other evidence that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru. Thank you for your cooperation.

Hello again, I have now been able to log into my account as "suspended" and make the withdrawal. The money has not yet arrived, but I still consider the case to be resolved.

Thank you!

Hallo nochmals, mittlerweile konnte ich mich als " suspendiert " in mein Konto einloggen und die Auszahlung tätigen. Bisher ist das Geld zwar noch nicht eingegangen, aber ich betrachte den Fall hiermit trotzdem als gelöst.

Vielen Dank!

Dear Lesane01,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Lash 

Casino.Guru