BlueChip Casino - Затримка зняття коштів

Second time having an issue with withdrawl.

They take your $ in seconds.

The withdrawl is always a fight.

It will

say pending for days and approved for days but no payments.

Dear tgr8xndr2v,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello tgr8xndr2v,

Thanks for letting us know about your experience - we really appreciate your feedback.

Awesome news - your withdrawal requests were successfully processed and completed. We always want to provide our players with the best service possible, and that includes getting your winnings to you ASAP. We get that speedy withdrawals are important to you, and we're committed to giving you top-notch service.

We would also like to assure you that we process all withdrawal requests in line with our terms and conditions and our payment providers' rules. We've got a great team that works super hard to make sure everything is accurate and secure.

Congratulations on your winnings and successful withdrawal. Thanks for your patience - we're stoked to have you as part of our gaming community! If you need any help or have any questions, our customer support team is always around to lend a hand.

Best regards,

BlueChip Customer Care Manager.

Dear tgr8xndr2v,

Have you received your withdrawal from the casino yet?

Dear tgr8xndr2v,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.