BlueChip Casino - Затримка зняття коштів

It has been more than 7days ...I need my money urgently and these guys just say wait for additional 48hrs everytime I ask them

Dear kvehale123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, kvehale123!

We are happy to see one of our winners! We’re sorry for making you wait so long. The deal is, we had to check all the details to bring you the good news.

As we know now, your withdrawal of 10,000 INR requested on January 5 was successfully processed and completed on January 11 at 9:35 AM (UTC). You may check it in your account, "Transaction history" tab.

We believe that fast withdrawals are crucial for developing a rapport of trust with our customers. As a rule, processing withdrawals on our part doesn't take much time. The verification procedure is standard and performed in the order of the queue. But not all the steps to complete your withdrawal are up to us. The deal is that the payment method you used was under temporary maintenance. That's why it took some extra time for processing your withdrawal. 

Thank you for your patience! Hope you’ll have even more winnings at BlueChip soon!

And feel free to contact us in any case. You may contact us via email customercare@bluechip.io,

or just using a live chat feature on our site. So write us anytime, and we’ll help you find the best solution to keep your gaming safe and fun.

Have a nice game!

Thank you received my withdrawal

Dear kvehale123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru