BlueChip Casino - Обліковий запис гравця заблоковано.

I'm sorry to inform you, but, your account has been blocked in accordance with T&C 9.6 and 9.7. You can read the terms and conditions by visiting: https://bluechip.io/general-terms-conditions

[name hidden by Casino Guru] 01:08

So to stop my withdrawal you guys have blocked my account where does these 2 violation happen

I need justification

You people are trying to steal money. That's the only plan of yours for no reason put my account on hold when I start to win higher andd finally suspend my account . Making false promises of withdrawal delat

Dear venkateshnarsimhan,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions, and this is what I found under rules 9.6 and 9.7:

9.6 The Company reserves the right to suspend your access to the Website's services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.

9.7. In case the Company considers a customer as a high-risk customer due to the results of checks and verifications performed by the Company according to anti-money laundering requirements and regulations, the Company reserves the right, in its sole discretion, to block account or freeze the funds on the account.

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you kindly specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Could you please confirm if you passed the full KYC verification?

Yes done using me passport and was clear since 2023

Have you accumulated your winnings with or without an active bonus?

Winning I play only using my money+ winning amount is ude no bonus is used for the betting .

Could you kindly specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

I usually play Bacarrat and dragon tiger

Have you made any successful withdrawals from this casino before?

Yes since 2023 I have made several deposit and withdrawals

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

I usually play Asiagaming, playtech and evolution of which recently they stopped Asiagaming and playtech as I had more winning.

At first I was delayed withdrawal. And later finally they closed my account

Thank you very much, venkateshnarsimhan, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you venkateshnarsimhan for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Dear all,

We apologize for the delay.

We will review all the information and get back to you with a response.

Best regards,

BlueChip Customer Care Manager.

Dear Venkateshnarsimhan,

Thank you for waiting.

You were blocked because you failed to pass the re-verification process.

According to our rules, sections 10.1 and 4.4, we have the right to refuse verification and block the account.

We can provide all the necessary evidence to the representatives of Guru Casino.

Best regards,

BlueChip Customer Care Manager.

Thank you for the update BlueChip Casino representative. I would appreciate it if you could provide me with evidence of the failed verification. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance!

Sorry what do you mean by failed verification.

I had no issues with the verification all were done correctly and I was using my account more than a year,but when I start to request for withdrawal they imposed false algation against me and closed me account. Did blue cheap casino reply regarding to the false aligation.

Dear venkateshnarsimhan, the discussion with the casino about this complaint is currently ongoing, I will update you about any new developments. Thank you in advance for your patience!

Dear venkateshnarsimhan, the casino has provided evidence and explained their reasoning for the blocking of your account. During the screening of your person during the verification you have been found to be on the PEP (politically exposed person) list which forbids you from playing at gambling establishments. I strongly advise against playing in gambling establishments in the future to prevent situations like this. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter