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Hi there I made 2 withdrawals of €100 and they have cancelled them. My account was verified. I have screenshot s of it. Thetr refusing to pay out. I was just hoping you could help me with this matter

Dear shieldschris88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks im still waiting on my withdrawal. Im fully verified. They have all the documents they've requested and have said I'm verified. They've cancelled my withdrawal 5 times now. So hopefully they pay me. Thanks

Hi there my withdrawal was approved this morning. Received an email saying so but now they've returned the withdrawal back to my balance and saying it was a technical error and will have to wait another 48 hours to process again. How can they do this. When it was approved

Have you received any explanation as to why your withdrawal was canceled?

Could you please specify what types of games did you play? Was it slots, live casino games, or sports betting?

It was slots I was playing. They approved my withdrawal and then returned it back to my account. Spoke to live chat. They said it was approved but due to technical error it was returned by mistake and said I have to wait another 48 hours to be approved again. How can they do this. When my withdrawal was approved in the first place. Thanks

I think they just want me to play again and lose the withdrawal. Im fully verified and have screenshots of everything thanks

They've approved my withdrawal another 6 times and done the same thing and returned it to my account again. Keep saying its a technical error. How can casinos get away with it. When im fully verified

I got my withdrawal in the end. Ask gamblers sorted it out for me straight away thanks

Dear shieldschris88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru