Betsolino Casino - Вилучення гравця відкладено.

I've been waiting for 2 weeks for both the payout and any communication. 1200 euros. The casino doesn't respond to emails, and there is never anyone available in the live chat. I've tried at various times...

Warte schon 2 Wochen, sowohl auf die Auszahlung als auch auf irgendeine Nachricht. 1200 Euro. Casino Antwortet nicht auf Emails % im Livechat ist nie jemand zu erreichen. Hab es schon zu sämtlichen Zeiten ausprobiert...

Dear flouhorst,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi and thanks for the quick reply!

I'm pretty sure I'll never see the money, I've already read a lot about the casino here.

Was my first payout.

I submitted the KYC documents but it is not really clear on the site whether they were accepted or not. In any case, I did not receive any notification there either. Nothing is happening, they just send you promos every now and then.

I collected the winnings with the bonuses but I checked on the site beforehand whether there was a max cap ^^

It's a shame that I didn't notice the license. On the page where betoslino was advertised it said they have a Curacao license.

Hi und danke für die schnelle Antwort!

Bin mir schon ziemlich sicher das ich das Geld niemals sehen werde, hab hier jetzt auch schon einiges über das Casino gelesen.

War meine erste Auszahlung.

Ich habe die KYC Dokumente eingereicht aber auf der Seite ist es nicht wirklich erkennbar ob sie angenommen wurden oder nicht. Habe auf jeden Fall auch da keine Meldung bekommen.. Da tut sich wirklich gar nichts nur Promos schicken die einem ab und zu.

Die Gewinne hab ich mit der Boni gesammelt hab mich aber vorher auf der Seite informiert obs ein Max cap gibt ^^

Schade das mir da das mit der Lizenz nicht aufgefallen is. Auf der Seite wo betoslino beworben wurde stand sie haben eine curacao Lizenz..

What annoys me most is that there are still 100s of sites that promote the casino as positive.

Was mich am meisten ärgert ist, das es noch 100 von Seiten gibt die das Casino als positiv bewerben.

Thank you for your reply, flouhorst. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any relevant communication between you and the casino, please send it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear flouhorst,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Casino is not responding as usual and nothing has changed in the payout process, everything is the same. But I find it cheeky that they are still sending me bonus offers

Hi Casino antwortet wie gewohnt nicht und geändert hat sich auch am Auszahlungsverlauf nichts alles beim alten. Finds aber frech das die mir immer noch Bonus Angebote zu schicken

Dear Pakolux2, 

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Betsolino Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Betsolino Casino.

The casino can reopen this complaint anytime.