Betmaster Casino - Запит гравця на зняття коштів затримується.

Unfortunately, I also played with this company! Many of my friends played and told me that their withdrawals are instant! So I made a withdrawal of 370 euros yesterday and since then nothing! I send a message to the chat and they answer me automatically! The specialists are reviewing your withdrawal request, yesterday they told me due to a technical issue, your withdrawal will be accepted in a few minutes! Lies! Now I'm waiting and they tell me the same thing! Your request is being reviewed by the specialists, be patient, etc.! It's clear that these are scammers and they don't want to pay! If possible! I know that I'm never going to get my money! I'm sorry because 370 euros is a good amount! I ask them to verify and they tell me it's not necessary! If possible!

Δυστυχώς έπαιξα κι εγώ σε αυτή την εταιρία ! Έπαιζαν πολλοί δικοί μου οι οποίοι μου έλεγαν ότι οι αναλήψεις τους είναι στιγμιαίες ! Κάνω λοιπόν μια ανάληψη 370 ευρώ χθες και από τότε τίποτα ! Στέλνω στο τσατ μου απαντάνε αυτοματοποιημένα ! Οι ειδικοί εξετάζουν το αίτημα της ανάληψης σου , χθες μου είπαν λογω τεχνικού ζητήματος , η ανάληψη σου θα γίνει δεκτή σε λίγα λεπτά ! Ψέματα ! Τώρα αναμένω και μου λένε τα ίδια ! Το αίτημα σου εξετάζεται από τους ειδικούς κάνε λιγη υπομονή κλπ ! Είναι ξεκάθαρο ότι πρόκειται για scammers και δεν θέλουν να πληρώσουν ! Αν είναι δυνατόν ! Ξέρω ότι δν πρόκειται να πάρω ποτέ τα λεφτά μου ! Λυπάμαι γιατί τα 370 ευρώ είναι ένα καλό ποσό! Τους παρακαλάω να κάνω επαλήθευση και μου λένε δεν χρειάζεται ! Αν είναι δυνατόν !

Dear vasileior,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Please do not write automatically! I told you that they told me that verification is not needed! They just do not want to pay! It is their tactic, so that we cancel the withdrawal and lose our money! This is not possible!

Παρακαλώ μην γράφετε αυτοματοποιημένα ! Σας είπα ότι μου είπαν πως δεν χρειάζεται επαλήθευση ! Απλώς δεν θέλουν να πληρώσουν ! Είναι τακτική τους , για να κάνουμε ακύρωση ανάληψης και να χάσουμε τα χρήματα μας ! Δεν είναι δυνατόν αυτό !

I understand why you're feeling frustrated right now. It's really disappointing when you're waiting for a withdrawal and don't get the responses you were hoping for.

I want to clarify that while I totally understand the urgency and concern, sometimes withdrawals can take longer than expected due to various factors, as I mentioned in my previous reply. The majority of the complaints regarding delayed payments get resolved within the 14-day timeframe, so that is the reason why we recommend waiting 14 days after requesting a withdrawal before reaching out to us. I appreciate your patience.

Dear vasileior,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.