BetiBet Casino - Затримка зняття коштів

Betitelt refuses to pay me the outstanding funds and keeps coming up with new reasons for the refusal. Several times, they allegedly had issues with the payment provider. Now, they claim that the weekly withdrawal limit has been reduced to €2,500, even though the terms and conditions on the homepage still state €10,000.

Betitelt weigert sich mir die ausstehenden Gelder auszuzahlen und bringt immer neue Gründe für die Verweigerung vor. Mehrmals hatte man angeblich Probleme mit dem Zahlungsanbieter. Jetzt wurde angeblich das wöchentliche Auszahlungslimit auf 2.500€ reduziert, obwohl die agb auf der Homepage weiterhin 10.000€ angeben.

Dear Kreiti456,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Betibet has now informed me that all further withdrawal requests have been cancelled and the monthly withdrawal limit is suddenly €15,000 instead of €30,000. Can this be changed so easily?

Betibet hat mir nun mitgeteilt, dass alle weiteren Auszahlungsanträge storniert wurden und das monatliche Auszahöungslimit plötzlich bei 15.000€ statt 30.000€ liegen soll. Kann dies so einfach geändert werden?

Dear Kreiti456,

Have you received your withdrawal from the casino yet?

No, of course not. The payments were rejected. See above for reasons.

Nein, natürlich nicht. Die Auszahöungen wurden abgelehnt. Gründe siehe oben.

Dear Kreiti456,

It seems that the general terms of the casino changed and the withdrawal limits were lowered. It is basically up to the casino to set those limits and they may change it anytime.

Did you request a withdrawal since they changed the limits?

Dear Kreiti456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks, then the thread can be closed.

Danke, dann kann der Thread geschlossen werden.

Dear Kreiti456,

Do you wish to close it as it has been resolved with the casino? What about my previous question?

Dear Kreiti456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.