BetiBet Casino - Вилучення гравця відкладено.

Dear Casino Guru Team,

I have been trying for a considerable amount of time to withdraw my winnings (the amount is €629) which were earned without any bonuses.

I am fully verified and received my confirmation email weeks ago. Over these weeks, I have made around 70-80 withdrawal attempts.

All of these attempts have been rejected with the explanation of technical problems (which were not explained to me in detail). Instead, I was suggested to use a different withdrawal method. However, I was able to withdraw €20 once, and after that, nothing worked again.

The customer support seems to be annoyed with me already, and I keep getting the same chatbot-generated email which does not address my query.

Once, I was told that my bank rejected the transfer from the casino. But a quick call to the bank revealed that this was, of course, a lie.

I am quite at a loss as my experiences seem to align with those of other users at this casino.

I hope you can assist me further.

Sehr geehrtes Team von Casino Guru,

Ich versuche bereits seit geraumer Zeit meinen Gewinn auszubezahlen (die Summe ist 629 €) welche ohne Boni erspielt wurde.

Ich bin vollständig verifiziert und habe bereits vor Wochen meine Bestätigungsmail bekommen. In diesen Wochen habe ich bereits so ca 70-80 Auszahlungsversuche vorgenommen.

Diese wurde alle abgelehnt mit der Begründung von technischen Problemen ( welche mir nicht genauer erörtert werden konnten). Stattdessen wurde mir vorgeschlagen eine andere Auszahlungsmethode zu verwenden. Ich konnte aber einmalig 20 Euro abbuchen und danach ging wieder überhaupt nichts.

Der Kunde support scheint schon genervt von mir zu sein und ich bekomme immer die selbe chatbot gebaute Mail obwohl diese nicht zur meiner Anfrage passt.

Einmal wurde mir gesagt das meine Bank die Überweisung vom Casino abgelehnt habe. Aber durch einen schnellen Anruf bei der Bank hat sich das natürlich auch als Lüge entpuppt.

ich bin ziemlich ratlos da sich meine Erfahrungen mit denen der anderen User bei diesem Casino überschneiden.

ich hoffe sie können mir da weiterhelfen

Hello frodo200150,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetiBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Which payment method are you using? Did you try a different payout method by our own? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

I was verified on 22.7

I chose the payout bank transfer with two different options.

The last contact was about them giving me a reason for the technical problem. I made this request several times and apart from the false statement that the transfer was rejected (my bank never received an order), there was never a reasonable answer.

Thanks for your help

Hallo,

verifiziert wurde ich am 22.7

ich habe die Auszahlungen Bank Transfer gewählt mit zwei verschiedenen Varianten.

der letzte Kontakt ging es darum das sie mir eine Begründung liefern sollten was das technische Problem ist. Diese Anfrage habe ich mehrfach gestellt und neben der Falschen Aussage das die Überweisung abgelehnt wurde (bei meiner Bank ist nie ein Auftrag eingegangen) gab es nie eine vernünftige Antwort darauf.

Danke für ihre Hilfe

Dear frodo200150,

Can you please forward the communication between you and the casino along with your withdrawal history from the casino to nikolas.b@casino.guru?

Hello Nick,

I have sent you the requested information to the email address provided.

Thank you for your support

Hallo Nick,

ich habe Ihnen die angeforderten Sachverhalte zugeschickt in der angegeben Email Adresse.

Vielen Dank für die Unterstützung

Dear frodo200150,

The screenshots from the e-mail containing the communication are barely visible and unreadable. Is it possible to resend them in a better quality?

I have sent you the files in better quality.

Unfortunately, at the beginning the number of files was too large to send them in decent quality.

Ich habe Ihnen die Dateien in besserer Qualität zugesendet.

Leider war zu Begin die Anzahl der Dateien zu groß um diese in ordentlicher Qualität zu senden.

Thank you frodo200150 for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello frodo200150,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BetiBet Casino to join the conversation.

Dear BetiBet Casino, 

Can you please provide more information as to why the player's withdrawals are being rejected? What payment method you can offer to the player that is guaranteed to work?

Dear Michal,

Thank you for bringing this withdrawal situation to our attention and sharing your experience. We sincerely apologize for the inconvenience and any anxiety this may have caused you.

After a thorough review of this case, we can confirm that the account was successfully verified and all necessary steps were followed correctly. Our withdrawal process operates on a first-come, first-served basis to ensure that all withdrawal requests are distributed fairly and promptly to all players. Under normal circumstances, withdrawals are processed fairly quickly, however, in this case, there was a technical issue with the transaction.

This technical problem was not related to the verification process itself, but arose due to circumstances beyond our control. We are constantly working to improve our systems and have already taken the necessary measures to ensure that such incidents do not occur in the future. Our technical support team stepped in immediately to resolve the issue.

Fortunately, once this technical error was resolved, your withdrawal request was successfully processed and the funds were transferred to your account. We are very sorry that the situation caused a negative experience and forced you to leave a bad review. We really appreciate the feedback from our players as it helps us to improve our service and make it even more reliable.

We apologize for this inconvenience and thank you for your patience and understanding!

Best regards,

BetiBet Casino

Thank you for the provided explanation, BetiBet Casino team.

Dear frodo200150,

As mentioned by the casino team, there were some technical issues with the transactions that were beyond their control. I understand that from a user experience point of view, this is not ideal, however, sometimes there can indeed be unforeseen issues that occasionally occur. Nevertheless, you should have received your winnings by this time. Please let me know if I can assist you with anything else or if I can proceed with closing your complaint as resolved.