BetGem Casino - Відкликання гравця відкладено.

I have spent a lot of money at this casino and I won 800 tried to cash it out. They keep rejecting my payment. This has happened twice now. I need help

Dear jeanielee20182018,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No success on any withdrawal before no.

i passed the verification process and there was no bonus involved

Thank you for your reply, jeanielee20182018. Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have contacted the casino they supposedly have a lot of withdrawal requests and told me to ask for a smaller amount so I did and I’m still getting rejected. This casino is a scam they will never pay

Thank you very much, jeanielee20182018, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear jeanielee20182018,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BetGem Casino representative to join this conversation.

Dear BetGem Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka