Betfoxx Casino - Запит гравця на зняття коштів відхилено.

I got this email:

Dear Quinten

We apologize for the delay in approving your withdrawal. We have reviewed your withdrawal request and unfortunately, we are unable to process it at this time as it does not meet one of our stated requirements. According to our policies, the maximum total amount that any one player may withdraw from his or her wallet cannot exceed 250% of the total amount deposited. T&C 9.11.2

Because the requested amount exceeds this limit, your withdrawal request has been rejected.

If you have any further questions please do not hesitate to contact our customer support team, we will be happy to assist you.

Yours sincerely,

BetFoxx Payments Team

Which in my opinion is not a fair rule. I got winnings from total deposit amount of €80 I made €500.

Therefore I feel urged to deposit more. Which should not be done to a player. Especially with gambling.

Minimum maximum withdrawal is set at €500. Which doesnt even allow me to get access to partial winnings of €200.

Please help me.

Kind regards,

Quinten

Dear quintenmereboer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfoxx Casino.

I checked the casino website and our review and the casino is already penalized for this rule with a lowered safety index on our website:

https://casino.guru/betfoxx-casino-review (warning)

Please note any further deposits might be subject to real money wagering, or you risk losing them altogether. I wouldn't advise this.

• Could you please explain whether you managed to withdraw the maximum amount already?

Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't received a reply yet from them.

I didn't manage to withdraw, because of the 250% rule.

I tried to ask them as well about a partial withdrawal of €200, also no reply.

Thank you very much, quintenmereboer, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you quintenmereboer for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betfoxx Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

They already paid my withdrawal.

Kind regards,

Quinten Mereboer

Dear quintenmereboer,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter