BDM Bet Casino - Запит гравця на зняття коштів затримується.

On the night of October 19th to 20th, I made a withdrawal request of €1,000. Despite having uploaded all the documents front and back, along with a moving selfie, I was subsequently asked to provide a photo of the card used, front and back, with the CVV covered and some digits hidden. I was then asked for a bank statement, which I duly uploaded. The bottom line? The withdrawal is estimated to be processed within 24 hours on the site; however, 4 days have passed, and the only information I've received about the still-pending authorization is that they are experiencing technical problems with the system. It is impossible to get in touch with customer support because they either do not respond or repeat the same things. This situation is embarrassing. It’s the worst operator to play with; do not play there ever.

la notte tra il 19 e 20 ottobre ho fatto una richiesta di prelievo da 1000€ nonostante io abbia caricato tutti i documenti fronte retro con tanto di selfie in movimento, successivamente mi è stata chiesta la foto fronte retro della carta usata con il CVV coperto e alcune cifre, successivamente mi è stato chiesto l’estratto conto bancario, il quale ho provveduto a caricare, morale della favola? Il prelievo sul sito è stimato in 24 ore sono passati 4 giorni e l’unica notizia che ho avuto sulla ancora mancata autorizzazione poiché in fase di autorizzazione è che hanno dei problemi tecnici sul sistema, impossibile mettersi in contatto con l’assistenza poiché o non rispondono o ripetono le solite cose, questa situazione è imbarazzante peggior concessionario dove giocare, non giocateci mai

Hello moscatogabriele112,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good evening nick, my account is verified, I sent the last documents on Sunday 20 October with a confirmation email received from the casino (as attached in the screenshot) the money was accumulated with real money from the first deposit made, the last time I was in contact with the casino was Monday 21 always regarding this situation

Buonasera nick, il mio account è verificato, gli ultimi documenti gli ho mandati domenica 20 ottobre con tanto di mail di conferma ricevuta dal casinò (come allegato nello screenshot) i soldi sono stati accumulati con soldi reali del primo deposito effettuato, l’ultimo volta che sono stato in contatto con il casinò è stato lunedì 21 sempre in merito a questa situazione

Hello moscatogabriele112,

As previously advised, withdrawals may take up to 14 days once your account is fully verified. Until then, we can only advise to wait and keep us updated in case the money would arrive or any other issue would occur.

Looking forward hearing from you.

Regards,

Nick

Good evening, as of today, October 30, 2024, after 10 days I still have no news from support, unfortunately I have found some unpleasant news, since this evening I am unable to access my account due to alleged network problems as the notice states, if I try to access from another device it does not allow me to access, if I try to reset the data I get the warning (something went wrong) I am really considering legal action for this embarrassing situation, can you do something about it? Thank you very much

Buonasera ad oggi 30 ottobre 2024 dopo 10 giorni non ho ancora novità da parte del supporto, purtroppo ho riscontrato una spiacevole novità, da stasera sono impossibilitato ad accedere con il mio account per presunti problemi di rete come recita l’avviso, se provo ad accedere da un altro dispositivo non mi fa accedere, se provo a reimpostare i dati mi esce l’avviso (qualcosa è andato storto) sto veramente valutando le vie legali per questa situazione a dir poco imbarazzante, voi potete farci qualcosa? Grazie mille

Hello moscatogabriele112,

Since we recommend to wait at least 14 days for any kind of withdrawal and it is has now passed, can you please advise if there's been any update?

Looking forward to your response.

Regards,

Nick

Dear moscatogabriele112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.