b-Bets Casino - Вилучення гравця затримується.

Dear

I write again, since it is becoming customary alcasino b-bets to delay payments, my last withdrawal took about 60 days and this one has been over 30 days.

They asked me again for a bank statement to confirm that I have not received the money and since I sent it, 20 days have passed and they still have not responded.

I thank you for the space you offer to help the players in these moments when we feel unprotected

Estimados

Escribo nuevamente, ya que se está haciendo costumbre alcasino b-bets retrasar los pagos, mi ultimo retiro tardo cerca de 60 días y este ya lleva mas de 30 días.

Me pidieron nuevamente un extracto bancario para corroborar que no he recibido el dinero y desde que lo envié ya pasaron 20 días y no me responden aún.

agradezco a ustedes el espacio que ofrecen para poder ayudar a los jugadores en estos momentos en que nos sentimos desprotegidos

Hello drrojo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with b-Bets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time your account got verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you tell us when was the last time your account was verified?

A: Today, my bank executive checks it every day

Did you accumulate your winnings with real money or did you use a bonus?

A: real money

When was the last time you spoke to the casino and what was it about?

A: I speak every day through the chat and every day is the same answer "we are waiting for a response from the respective department", that is the speech every holy day.

¿Podría indicarnos cuándo fue la última vez que se verificó su cuenta?

R: Hoy, mi ejecutiva bancaria me la revisa todos los días

¿Acumulaste tus ganancias con dinero real o usaste un bono?

R: Dinero real

¿Cuándo fue la última vez que habló con el casino y de qué se trataba?

R: Hablo todos los dias por el chat y todos los dias es la misma respuesta "estamos esperado una respuesta del departamento respectivo", ese es el discurso toooodos los santos días.

Thank you drrojo for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello drrojo,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite b-Bets Casino to join the conversation and participate in the resolution of this complaint.

Dear b-Bets Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning...time's up...do you have any answers? It happens that now it was combined with another payment that has already been waiting for more than 20 days... that is, one has been waiting for 50 days and the other for 20 days.

The casino has not yet given me a solution and here I cannot upload another claim for this other delayed payment since it does not allow two active complaints.

Kind regards

Buen día...ya se acabó el tiempo...tienen alguna respuesta? Sucede que ahora se juntó con otro pago q ya lleva mas de 20 días de espera....osea uno lleva 50 días y otro 20 días.

El casino aún no me da una solución y por acá no puedo subir otro reclamo por este otro pago retrasado ya que no permite tener dos quejas activas.

Saludos cordiales

Dear drrojo,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact MADRE – an alternative dispute resolution service (https://madre-online.eu/file-a-claim-international/) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submitting a complaint to them.

Please let me know if you need help with filling out the form or how the ADR responded if you can do this on your own (tomas.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Dear all,

We’ve reopened this complaint at the request of b-Bets Casino.

Davidbongal,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are changing the status of this complaint to "unjustified" due to breaching the casino's terms and conditions and bonus terms and conditions by creating multiple accounts.

The casino acted correctly and within its terms and conditions.

Thank you very much, b-Bets Casino, for providing information and for your cooperation.

Best regards,

Tomas