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Hello,

I have an issue with Argo Casino.

I requested a withdraw got the confirmation letter

"Dear danil,

You have requested a withdrawal in amount of 250 eur via Neteller. All withdrawal requests will be processed in accordance with terms and conditions."

They terms says up to 24-48h but my request has not been sent yet, the live chat has to be open 24/7 but its down and on my email they just say wait no timeframes given. My account fully verified, I'm veteran online gambler with 10-15 years experience. its been 8-9 days sence i request the withdraw please help.

Amount 250.00 eur

Date20-03-2022 15:03:16

Dear daniels262611,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal is still pending inside the casino account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Hey,

"That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint."

We live in modern world the withdrawls from online gambling industry shouldn't be taking more then 24-48H

yes im veteran player, fully veryfied and i have made withdraws before from Argocasino casino.

but now is it in pending mode allready sence Date20-03-2022 15:03:16.

please help

I fully understand your frustration, daniels262611. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello,

still no money please help!

Thank you very much, daniels262611, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello daniels262611,

I looked at your complaint and will do my best to help you. I would like to invite ArgoCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hey,

i still dont have the money,

please help

We would like to ask the ArgoCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

hey still no money

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.