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so they bassically told me that a player can withdraw only 15x the initial deposit which in my case was 25 pounds but they still only withdrawed 125 pounds which is incorrect the 15x should have been 375 but they now are not responding to my emails

Dear Karolis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms, and conditions and this is what I found https://anonym.bet/templates/company/terms_and_conditions:

"7.20 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.

7.21 All bonuses are limited to max winnings based on their initial bonus percentage. For Bonuses between 25% - 99%, max winnings are limited to thirty (x30) times the initial deposit amount. For Bonuses between 100% - 199%, max winnings are limited to twenty (x20) times the initial deposit amount. For Bonuses above 200%, max winnings are limited to fifteen (x15) times the initial deposit amount. Max winnings from Cashback / Loyalty Bonus are limited to five (5x) times the initial amount of Cashback / Loyalty Bonus given. Any winnings above that will be deducted."

Could you please advise if you have accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Karolis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.