Amerio Casino - Виведення гравця було відкладено казино.

Good day to you all! Amerio Casino is a complete scam! They have not processed my withdrawals for an entire month! My account is successfully verified! I have not taken any bonuses from them! The $70 is my own money that I deposited into the account! I played slots and placed sports bets! The support team is just mocking me! They constantly tell me to try submitting the withdrawal request again! And then they still cancel my request! This has been going on for a month now!

Доброго дня, шановні! Казино amerio це справжні шахраї! Вони не виводять мені мої кошти вже цілий місяць! Мій рахунок успішно верифікований! Ніяких бонусів я в них не брав! 70 долларів це мої власні кошти які я вносив на рахунок! Грав в слоти та робив ставки на спорт! Саппорт просто знущається з мене! Постійно пишуть спробуйте створити запит на вивід коштів ще раз! А потім все рівно відміняють мій запит! І так продовжується вже місяць!

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal request currently pending in your account?
• Could you please share a screenshot of your transaction history found in the casino profile and the relevant communication between you and the casino? My email is tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

They don't confirm my request every time. Then again they tell me to make a request. And so constantly in a circle. I now have a request that has not been confirmed. After 48 hours, it will be rejected again. There is no explanation from the casino. I attach the screenshot here

Вони кожного разу не підтверджують мій запит. Потім заново кажуть щоб я зробив запит. І так постійно по колу. В мене є зараз запит який не підтверджений. Через 48 годин він знову буде відхилений. Пояснень ніяких від казино не має. Скріншот прикріплюю тут

They keep making fun of me

Thank you very much, xray200, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks for your help! My funds were finally returned to me! The complaint can be closed!

Дякую за допомогу! Мої кошти нарешті мені повернули! Скаргу можно закривати!

Hello, xray200,

I am sorry for the delay. However - great news!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.

Best regards,

Branislav, Casino.guru