Amerio Casino - Виграш гравця затримується.

Hello, I am very unhappy and dissatisfied with the withdrawal procedure from the amerio.life casino (Amerio.bet/Amerio Casino).

I've had a lot of trouble getting my winnings approved, and the amount is rarely processed. Often it falls into pending status and is canceled by returning the money to the account and asking to review the requirements.

It's happened that I've deposited without a bonus, played 20 times what I deposited, withdrawn part of it and continued playing, and the rest was confiscated as it was clean winnings without a bonus.

Today I'm PALADIO level and I've been playing for more than 5 days and trying to withdraw.

Cirlei C*** #70507722

Olá, estou muito triste e insatisfeita com o procedimento de retirada do casino amerio.life (Amerio.bet/Amerio Casino).

Venho enfrentado várias dificuldades na aprovação dos ganhos, o valor raramente entra em processamento. Muitas vezes cai pendente e é cancelado voltando o dinheiro na conta e pedido para rever os requisitos.

Já aconteceu de depositar sem bonus jogar umas 20x o que depositei sacar uma parte e seguir jogando e o restante chegar a ser confiscado que era valores limpo de ganhos sem bônus.

Hoje sou nível PALÁDIO e estou a mais de 5 dias jogando e tentando retirar.

Cirlei C*** #70507722

Dear bila021171,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Has your withdrawal been pending for 5 days? Or are your withdrawal requests being repeatedly canceled?

Have you made any successful withdrawals before? 

I will be patiently waiting for your reply.

Best regards,

Kristina

Hello noble Kristina, I've had several cancellations, I always get the same answer when I contact online support: they were undergoing maintenance and I could now request a new withdrawal, (it may be that a new withdrawal method has appeared) I'm sticking with the method I've always used. There have been times when I've made a profit without using bonuses. I withdrew part of it and the rest I kept playing without activating new promotions and it was even confiscated.

The casino is nice, I've played a lot, but there's no point in winning and not being able to withdraw. If this detail is adjusted for immediate withdrawal as well as deposit this will be by far one of the best casinos of the moment, but at the moment they are leaving something to be desired in the withdrawal process. 48 hours and they cancel.

The good thing is that the money is coming back into the account, so I end up playing as one of the goals is to increase my vip level. But lately I've been wasting a lot of time and losing confidence.

Ola nobre Kristina, tive vários cancelamentos, em contato com o suporte online sempre venho obtendo a mesma resposta estavavam em manutenção e já eu já poderia solicitar nova retirada, (pode ser que apareceu um novo método de retirada) estou mantendo método que sempre usei. Teve ocasião de eu obter ganhos sem utilizar bônus. Sacar uma parte e o restante segui jogando sem ativar novas promoções e inclusive foi confiscado.

O cassino é legal já joguei muito mas não adianta ganhar, e não poder retirar. Se for ajustado esse detalhe para retirada imediata assim como no deposito esse vai ser de longe um dos melhores cassinos do momento, mas no momento estão deixando a desejar no processo da retirada. Prazo de 48h e cancelam .

De bom que o valor está voltando para conta aí acabo jogando que uma das metas é o aumento de nível vip. Mas últimamente venho perdendo bastante tempo e perdendo confiança.

Dear Player bila021171. Thank you for being with us. Your funds were canceled automatically by the payment system due to a technical error on the part of the payment provider. According to the provider now this problem is fixed and you can apply for withdrawal of your funds.

Regards, Amerio team.

Hi, Unfortunately it didn't work out, I've already had two more withdrawals refused, it's the same as the 500brl they gave me for the 10 thousand they took from me claiming error that I had to lose everything just gave error. I should have abandoned that time they confiscated my ten thousand BRL, after that victory I never had a good victory again, the balance rises a little after that only down the ladder. That time I was fine and didn't want to lose it, so I left it at that. But today I see that those victories that you took away from me had a big impact on my trajectory after those great victories. This is very wrong, they don't want to pay high amounts, they block the account, claim payment error without justification, say they will pay back without requirement 500 BRL of the 10000 withdrawn, (it doesn't even pay the deposits), and I couldn't withdraw. They mess with the cashier without leaving details of the destination. In month 7 my confiscated money disappeared without a trace as if it had been transferred to me. This amount should have been marked as confiscated, there's something strange about confiscating winnings. Green marks approved the amounts that were confiscated from the gaming account.

Attached are photos of the two cases.

This casino would have been resolved, but the 500 they gave me I was never able to withdraw, I asked several times, spoke to online support and the same situation happened as is happening now.

Oi, Infelizmente não deu certo, já tive mais duas retirada recusada, ta igual aos 500brl que me deram pelos 10 mil que me tiraram alegando erro que tive que perder tudo so dava erro. Devia ter abandonado aquela vez que me confiscaram meus dez mil BRL, depois daquelas vitoria nunca mais deu uma vitória boa, o saldo levanta um pouco depois só escada abaixo. Aquela vez nesse acontecimento tava bem e não quis me extrassar deixei por isso. Mas hoje vejo aquelas vitórias que vocês me tiraram impactou muito minha trajetória após aquelas grandes vitória. Isso está muito errado nao quererem pagar valores altos, bloqueiam a conta, alegam erro de pagamento sem justificativa, dizem que vão retribuir sem requisito 500 BRL dos 10000 retirados, (não paga nem os depositos), e não consegui sacar. Mechem no caixa de jogo sem deixar detalhes do destino. No mês mês 7 o meu dinheiro confiscado sumiu sem rastro como se tivesse sido transferido pra mim. Esse valor deveria marcar como rageitado, tem algo estranho nessa questão de confiscar os ganhos. Marca verde aprovado os valores que foi confiscado que saiu da conta de jogo.

Segue em anexo fotos dos dois casos.

Pagamento que fica em estado aprovado mas foi confiscado... esse cassino teria sido resolvido, porém os 500 que me deram nunca consegui retirar, solicitei várias vezes falei com suporte online e aconteceu a mesma situação que está acontecendo agora.

Hi, now after 4 more denied attempts I ended up playing and reset my balance, unfortunately after several ok's I couldn't withdraw the winnings from the 100BRL deposit. It happened just like the 500.00 BRL I won in exchange for the 10,050.00 BRL that were confiscated (in exchange for the "mistakes") and I would be free to do whatever I wanted.

Oi, agora depois de mais 4 tentativas negadas acabei jogando e zerei o saldo, infelizmente depois de vários ok não consegui retirar os ganho do depósito de 100BRL. Aconteceu igual aos 500,00 BRL que ganhai em troca dos 10.050,00 BRL que foram confiscado (em troca dos "erros") e estaria liberado pra fazer o que eu quisesse.

I apologize, but I don't understand your last message. Do I understand correctly that you currently don't have any remaining funds in your casino account?

Dear bila021171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I've reset the balance. I deposited it now it's ok

Oi, zerei o saldo. Depositei agora esta ok

bila021171, do I understand correctly that the issue has been resolved?

Dear bila021171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.