7Signs Casino - Обліковий запис гравця заблоковано.

Hello,

The sitewww.7signs.com blocked me with a gain of 4400 € with them.

At first, when I wanted to withdraw 500+500 € they asked me to verify my account, I sent them everything and then I received an email saying that my account is completely verified.

Afterwards, when I wanted to withdraw the rest of the money I had earned from my account (4400 €), they asked me to verify it again (why when my account is already verified?). They saw a profit of 440 € and they are afraid, unable to pay me...

This morning, I receive an email that my account is closed permanently without any explanation and there is my money on it 4400 €.

And on the conditions it is mentioned when they close an account they refund the money of the person, but I have not received anything!

I ask for your help please

Dear Xopping,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, my account has been created two weeks ago.

They paid me the first withdrawal 500 e + 500 e

Then when I want to withdraw the whole 4400 € they blocked me and ask for verifications while my account is already verified!

I played roulette! 

No I did not use their bonus, I played with my own money.

Thank you very much, Xopping, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Xopping,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask 7Signs Casino to join this conversation and share more information regarding the case. Can you please provide any reasons of why the player's account has been blocked?

Looking forward to hearing from you!

Best regards,

Tomas

Dear Casinoguru Team,

Thank you for contacting us.

Please be informed that the explanation/evidence has been sent to you via email.

We appreciate your co-operation!

Sincerely,

7Signs

I can confirm I have received the evidence.

Dear Xopping,

Could you please tell us if you are aware of multiple chargebacks that you have made?

Kind regards,

Tomas

Tomas,

No i had never asking for a chargeback, my bank don't allow that service if i use my money for casino so it's an excuse from the website

Dear Xopping,

Could you please provide me with the same bank statements that you sent to the casino? It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

I will review them so we can investigate further.

Thank you.

Kind regards,

Tomas

Dear Xopping,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas