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I am writing to express my deep disappointment and frustration with the withdrawal process at 7BitCasino. Despite having a fully verified account and providing all the necessary documents, my withdrawal has been pending for 5 days since I requested it on 29 May 2023, 22:40. The advertised withdrawal time for Jeton (eWallets) is 24 hours, yet the actual wait time has far exceeded this duration. (Online Casino Payment Methods: Deposits and Withdrawals | 7BitCasino (win7bitcasino.com))

I have attempted to seek clarification and assistance through your live chat support and email, but to my dismay, I was met with vague responses and a lack of transparency. The representative I spoke with simply stated, "Unfortunately, I cannot tell the exact time frames," or another email said "We would like to inform you, that your withdrawal is still processing. We kindly ask you to wait some more time."

The lack of transparency surrounding the withdrawal process raises concerns about the reliability of the withdrawal process.

I urge you to take immediate action to rectify this situation. I implore you to prioritize customer satisfaction and address the underlying issues causing these delays. It is essential that you provide timely updates on the status of withdrawals and establish a more transparent system that allows customers to have a clear understanding of the withdrawal process and expected time frames.

I sincerely hope that my concerns are addressed promptly, and that steps are taken to ensure a more efficient and transparent withdrawal process moving forward. I trust that you value your customers' satisfaction and will take the necessary measures.

Sincerely,

Carlos

Dear slickfox7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Kristina,

Thank you for your prompt response and for addressing my concerns regarding the withdrawal issue.

I appreciate your explanation regarding the typical processing time for withdrawals, as well as the advice to wait at least 14 days before escalating the complaint.

Given the information you provided, I understand the need for patience in such situations. However, would it be possible to keep the complaint open for an additional 9 days? This would allow for a total of 14 days since my withdrawal request, as per your recommendation, before taking further action.

If, by the end of the extended deadline, the issue remains unresolved, I will contact you again for your assistance in resolving the matter.

Once again, thank you for your understanding and support. I look forward to hearing from you.

Best regards,

Carlos

Please close the complaint

Thank you for your reply, slickfox7. Do I understand correctly that the issue has been resolved?

Dear slickfox7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.