7Bets.io Casino - Виграш гравця конфісковано.

Casino rejected withdrawal of my winning, confiscated 225$ and left only deposit amount 35$ on my balance. This was my first winning, I gained it in January. Since then withdrawal request was rejected several times but I was not informed about the reason. Only after that casino confiscated the winning in March, I wrote to clarify what happened and support replied with short text without any detailed explanationsthat : Bonus was not wagered according to the bonus rules and it has expired.

It is not tru because I completed wagering according to casino rules. PLease help me with this case.

Dear madanielfut,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with the confiscation of your winnings and understand your concern.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals and other issues regarding this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be to deal with this issue.

• Could you please share any supporting evidence regarding the confiscation of your winnings? Share this information with me at tomas@casino.guru

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear madanielfut,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomas,

Sorry for delay.

I forwarded the only email that I have from casino.

Dear madanielfut,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 7Bets.io Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 7Bets.io Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.