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I made a credit of 50 reais and entered a game on the platform during the game I won more than 15 free game bonus at the end of the bonus or the credit was made in the next round the amount disappeared from the balance

I already forwarded everything about the history and reported the failure but the delay for the verification and huge disregard everything regarding errors in this casino seems to be irrelevant they just want the money

When it comes to applying credit, it's quick, when it's time to do the opposite, it's negligence

Realizei um crédito de 50 reais e entrei em um jogo da plataforma durante o jogo ganhei mais de 15 free game bonus ao término do bônus o o crédito foi feito na rodada seguinte o valor sumiu do saldo

Já encaminhei tudo sobre o histórico e relatei a falha mas a demora para a verificação e enorme um descaso tudo relativo a erros neste cassino parece ser irrelevante eles só querem o dinheiro

Na hora de colocar o crédito é rápido na hora de fazer o contrário é um descaso

Dear RICARDO125678,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5Gringos Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please specify which data point (ID) on the screenshots represents the result of the round where the incident occurred?

Did the casino provide you with any explanation or did they provide any recommendation?

Thank you very much in advance for your reply.

Best regards,

Tomas

As I said, I credited the amount to the account and entered the game

after that the bet was 3 Reais during the period I played only this game so to understand it's something simple, you have the bet and the indication of victory, how can the multiplier be reset if you won the slot bet, an example and an extract from another day, just compare

now the casino claims that it has not located the platform error.

To me it looks like a loop. There must be some record inside the server

From quickspin or from the game, but at no time should the bettor be at a loss due to the failure of the service.

This Cassino has several complaints about support in Brazil.

He stalls to pay

Credit not credited

You have to download the note and ask for a verification at the agency that releases their license

Como falei eu crédito o valor na conta e entrei no jogo

após isso a aposta foi de 3 Reais durante o período joguei somente esse jogo então pra entender é algo simple vc tem a aposta e o indicativo de vitória como pode dar o multiplicador zerado se vc ganhou a aposta do slot um exemplo e um extrato de outro dia é só compararmos

agora o casino alega que não localizou o erro da plataforma.

Pra mim parece enrolação. Deve existir algum registro dentro do servidor

Da quickspin ou do jogo mas em nenhum momento que deve ter o prejuízo é o apostador pela falha do serviço.

Esse Cássino tem várias reclamações sobre suporte no Brasil.

Ele enrolação pra pagar

Crédito que não foi pra conta

Tem que baixar a nota e pedir uma verificação na agência que libera a licença deles

I checked the screenshots and it seems for the bets on 12:27:36 ; 12:27:33 ; 12:27:51 and others the amount of the bet wasn't subtracted from your casino balance. If the bet wasn't accepted for whatever reason, we would accept the situation where your balance didn't change as a result as justifiable.

If the bet wasn't accepted for whatever reason by the server, we cannot force the casino to accept the outcome that appeared on your screen.

Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

I am afraid I don't understand your other comment regarding the license and the verification, could you please elaborate if you struggle with anything else in the casino?

Dear RICARDO125678,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.