4raBet Casino - Запити гравця на зняття коштів затримано, незважаючи на перевірку.

i had played on this website and then i won 5513INR from this but due to my account was not verified my withdrawal request got declined of 07.05.2021. then after verifying the account this year i placed i new withdrawal on 27.02.2024 but that was never process. the status was created for days. then i cancelled this request the placed new one on 20.03.2024 but same issue never got process the payment team and status remain same created. then i cancelled this request as well and placed new one on 15.04.2024 but that is still today is in created status.

connected over chat, email, telegram support but always got same response and never got any solution for my issue.

got this same response every time :- Thank you for your waiting. I have sent this information to our relevant team. The solving can take some time, but we do our best to solve your request as soon as possible.

Dear pintukumar22ssn,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Has the casino asked for any documents in addition to your initial verification as suggested in their email sent on April 2nd? Which ones?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

• this was my first withdrawal
• no email i have received or maybe received in spam so i haven't seen
• my winnings were real money. don't know about bonus please check from your end.

in addition to this after raising this complaint casino have blocked my account and send below email. kind of funny as i'm trying to contact them from month but now they are just throwing some random conditions and blocking my account.

also got one more email about asking additional documents and selfie.

if you are real casino then pay my money i'm ready to give all documents.

thanks you

Dear pintukumar22ssn,

I am sorry to hear about this development of events.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

Dear pintukumar22ssn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

Sorry for delay reply. i just wanted to confirm that no other family member play casino or created any account. also i primarily play slots games only so the winnings is from from slots games.

Thank you very much, pintukumar22ssn, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, pintukumar22ssn,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 4raBet Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Good afternoon!

This client has been verified, you need to wait a little longer and the payment will arrive on his account.

Regards,

4rabet team

Thank you for the update, 4rabet team.

Dear pintukumar22ssn,

Can you please confirm your account has already been fully verified and your withdrawal is on the way to you (if it has not reached your payment method yet)?

Please let us know when you receive the payment and we can close the case.

Looking forward to hearing from you.

Dear pintukumar22ssn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, 4rabet team, for providing information and cooperation!

Best regards,

Branislav, Casino.Guru