4raBet Casino - Гравець не може зняти виграш і отримати доступ до сторінки казино.

I have been trying to collect my winnings since November 27, 2023 I have sent emails and no response and now i cant even get into the page

I am going to report them

Dear alejandrapanizo92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you were a player of the casino and when exactly you noticed the website is unavailable?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sport)
• Did you achieve your current balance with the help of a bonus balance? 
• Have you ever deposited in the casino? Which payment method have you used?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear alejandrapanizo92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I deposited about €300,400. I'm not sure right now because I can't enter the page and it says it's not available.

The bets were soccer bets, I deposited the money through a debit card and I think about 5 or 6 months since I registered.

Deposite unos 300 400€ no estoy segura ahora mismo porque no puedo entrar en la página me sale q no está disponible .

las apuestas fueron apuestas de fútbol deposite el dinero a través de tarjeta de débito y creo q unos 5 6 meses desde que me registre

Could you please share a screenshot of your account with the website of the casino visible?

Share it in the complaint thread or send the information to my email at tomas@casino.guru

Dear alejandrapanizo92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Based on the screenshot you shared with me, this seems to be a website different from 4raBet Casino. I would advise against making any deposits to the website altogether, as the reasons for deposits are similar to those used by scam websites.

My observations:

1) the rules the live chat refers to are different from the rules found on the official website 4rabet.com

2) the website is different from the casino the complaint is about, nor does it appear to be a valid mirror

3) the layout of the website seems different from the layout of 4rabet.com

Have you been in contact with the casino via official support email at support@4rabet.com ?

Dear alejandrapanizo92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.