32Red Casino UK - Гравець критикує практику відповідальної гри.

My complaint is a responsible gambling issue, in a 6month period i deposited over 50k with 32red.I am a nurse so dont earn anywhere near that, i have serious gambling issues and all the money i deposited was loaned from my mum, log book loans, payday loans or guarantor loans, over 38 in total. They put me in a great deal of debt, i have wrote, emailed etc to the company compensation but they deny any wrong doing. They did not do any checks, they only asked for source of funds when i had already deposited 50k

Dear Lily1414,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi my complaint is not about self exclusion many thanks

I understand that your main issue is that you were able to deposit a considerable amount of money without being prompt to provide Proof of Income. Could you please advise if you have ever mentioned gambling problem when communicating with casino? Please forward any relevant communication along with your cashier history to petronela.k@casino.guru. Thank you very much in advance.

Dear Lily1414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi yes i did mention my gambling issues, they never ever checked where my funds were coming from. Sorry about delay in answering, been working, i will gather all the info and send it asap, many thank

Thank you, Lily1414, for your reply. I will be waiting for all the supporting evidence patiently.

Dear Lily1414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, i have emailed you some info many thanks

Could you please forward screenshots instead of links? I wasn't able to open them. Thank you very much in advance.

Dear Lily1414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.