24betting Casino - Акаунт гравця заблокували.

I am playing 24 betting from past 4 months and lost so much money few days back I won upto 16lakhs and they gave 5lakhs withdraw amount after that they have blocked my account by giving the false reason using multiple accounts for sure I am using only in single account pls take the action against them and make me withdraw my money.

Hello Rakshith,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24betting Casino. Also please allow me to ask you a few more question before we would try to contact the casino.

Did you use any bonus to accumulate your current winnings? Are these your first withdrawal requests in the casino? Is your account fully verified? How much did you deposit into the casino in total? Can you please assure us that nobody else is playing in the casino from your address/IP or device?

Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

1. I didn't used any bonus amount to accumulate my current winning I used real money to my current winning.

2. I have done so many withdraw there was no issue they were giving my withdraw amount. As I said there is only one lakh withdraw limit per day I have withdrawn 5 lakhs after I gave sixth withdraw request they have blocked my account by giving false reason.

3. My account was fully verified.

4. I deposited upto 7 to 8 lakhs total.

5. I was playing alone nobody using my account and I don't have any multiple accounts they are creating fake proof and sending.

Sir is any progress in my complaint..?

Sir any update about my complaint..?

Dear Rakshith,

Sorry for the later response as I was out of office for a while. Also thank you for the additional information regarding the case. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Rakshith!

I will take care of your complaint from now on. I would like to invite representatives of 24betting Casino into this complaint in order to help us resolve the issue.

We would like to ask 24betting Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hi martin,

24betting casino team will not reply because they have done fraud and cheated me there is no proof to justify them pls put this 24betting into black list and help others to save the money from this fraud 24betting casino company.

If we are deposited money and lossing means they will keep quiet when we start winning and give withdraw request they will give false reason and block the account such a cheater's.

Dear Martin

We have emailed you yesterday with evidence as requested on this case.

Kind regards

Dear all,

I can confirm that we have received a supporting evidence to the casino's case. After a careful examination of the situation, we decided to ask the casino for additional information in relation to the evidence provided.

Dear Rakshith,

Could you please explain what device are you used to access the casino from?

Hi martin,

I was using my asus mobile phone and one plus mobile phone to access the casino and no other devices are used.

Dear Raksith,

I would like to inform you that the evidence provided by the casino were not sufficient to prove that you used multiple accounts.

After careful examination of the evidence and internal discussion at Casino.Guru, we have concluded that only IP matches, although numerous, are not a sufficient proof of multiple accounts. In present day era of mobile internet, such matches may happen easily. Especially in areas with high population, as there is a limited amount of addresses available and the amount of customers is usually higher, therefore the chances are very likely for such situation to happen.

Dear 24betting representatives,

In case there are no other proofs of multi accounting, we would like to suggest that the player's winnings should be payed out.

Dear Martin,

Thanks for your verdict hence proved that there is always justice for truth and honesty.

I am sure that 24 betting casino will pay my winning amount to me..!

Waiting for 24 betting casino response..!

Dear 24 betting representative waiting for your response...!

Dear representatives of 24betting Casino,

We have received additional evidence from you and after a careful examination, our proposal for the best solution in this case would be to carry out verification calls with the suspected accounts. This way you can easily verify the identity of these players in question, unless they would not be able to pass the procedure.

Please let us know about your decision.

hello - we have emailed you directly about this.

kind regards

Dear 24betting Casino,

You should have the reply in regards to all things in question in your inbox at this point.

Dear Rakshith,

We are discussing the issue and possible solutions with the casino, I'd like to thank you for your patience until we will be able to come up with satisfactory solution for all sides.

Dear Martin,

Thanks for the update from your side. I am sure you will get me the justice.

Dear Martin,

Any updates about my complaint..?

Dear Rakshith,

We are still in an ongoing discussion with the representatives of 24betting Casino. Unfortunately, at this point there is no movement within this case, however we are trying our best to make any kind of agreement with the casino. I'd like to thank you for your patience and I will let you know, once we will have some news.

Dear all,

Unfortunately, the casino representative remains unresponsive at this point and we were not able to receive any more information or further evidence regarding this case.

So far our position remains unchanged and we sincerely believe that the player's winnings should be payed as there was no relevant evidence, which would prove any kind of fraudulent activity disclosed to us. If the casino believes that this player's actions are out of the ordinary, a fair solution would be to pay the remaining funds on the player's account and discontinue providing their services to him.

Due to the facts mentioned in this entry and lack of any progress which would lead to a successful resolution, we are now closing this complaint as 'unresolved'.

In the event, that the casino would reconsider their decision or would like to bring out any new facts, they can apply for reopening of this complaint at any time.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

After an discussion with their representative we are now waiting for additional information from their side to proceed with this case.

Dear Rakshith,

I would like to inform you, that the casino representatives have provided us with additional documents, which we need to examine. Due to the nature and the extensive volume of the documents provided, I would like to ask you to remain patient as we would need a few more days to successfully finish reviewing the aforementioned documents.

Thank you for your patience in advance, I will get back here when we'll have some news.

Dear Martin,

Thanks for the update as you said you have received additional documents Take your time and review the documents.

I will be waiting for your response.

Dear Martin,

How many times 24betting casino representatives keep on sending additional evidence simply they are creating fake evidence and sending..!

They are wasting our time and dragging this issue. They are not ready to payout my winnings.

They have to understand one thing public are watching them and they will loss there reputation for sure.

It's very easy to loss the reputation but very hard to gain the trust and reputation.

Will see to where this will end..!

Dear Rakshith,

Thank you for your patience once more. Given the volume and nature of the documents provided to us, a significant amount of time is necessary to carefully review all the relevant information in order for us to make a fair conclusion.

Our estimation is that to complete the process we would need a few more days.

Hello Rakshith!

Please, accept our apologies for the extensive time frame needed for us to carefully review all the information provided to us by the casino.

I'd like to inform you, that we are ready to have our final conclusion on this case, we'd like to discuss this once more with the casino and explain all the details necessary in order to successfully mediate the issue. The discussion is supposed to take place by the end of the week, we will be able to bring the conclusion here in the thread once the discussion will be over.

Thank you for your patience.

Dear Martin,

Thanks for your time to review my case and I have learnt more patience from this case.

Pls take your time and give your final conclusion as soon as possible.

Dear all!

I would like to inform you, that we have already had an opportunity to discuss our conclusion of this case with the representative of 24betting. After examination of all the data of very significant proportion, provided to us by the casino, we can confirm that no suspicious activity occurred with regards to your account.

We could see there was a match on IPs with 31 other accounts, for this instance there may have been numerous explanations of this situation, however no further evidence was available for us to conclude anything.

We consider a fair solution to be for the casino to pay the player's winnings, therefore we'd like to ask 24betting Casino representatives to provide us with their stance on the resolution.

hello sir

email your current in use mobile phone number to:

support@24betting.com

you will be contacted by one of our staff locally

and we will move forward on this towards resolution

kind regards

Dear 24 betting casino representative as per your request I have mailed my phone number to the mail id you have provided looking forward to resolve my issue soon.

Dear Rakshith,

Thank you for informing us, please once there will be any updates keep us informed on how the resolution proceeds.

Looking forward for your answer.

Dear Martin,

The 24betting casino representative have informed me that they will contact me within next 7 days if any updates,you will be the first person I will be informed.

Looking forward for the nice ending.

dear customer

your 24betting account and balance has been now ben fully re-instated

we accept casinogurus findings and judgements on this occasion.

pls confirm here in this thread that we have done this

we consider this matter is now resolved

kind regards

Dear 24 betting representative I can see now my account has been reopened and my balance has been fully re-instated.

But why I can only withdraw one lakh per day pls check I can withdraw more.

I want to specially thank you dear Martin for helping me without you my case would not come to an conclusion.

And thanks to 24 betting casino for accepting Martin's verdict I know you are genuine site because I have done so many withdrawal pls see this situation not repeat in future.

Thanking you

Rakshith as we have already explained to you it is 1 lak per WD request, not per day, which is standard practice pretty much for all sites and in any case 1 lak per WD request limitation imposed on us by banks and payment operators

Dear 24 betting representative thank for your reply I completely understood the withdraw procedure now.

Thanking you,

Dear all,

I am delighted to see a successful resolution of this particular case. I would like to thank both sides involved. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.