1win Casino - Виведення виграшу гравця відкладено.

I requested a withdrawal on March 21st.

They told me to wait 48 hours, and I did.

When I wrote an inquiry because the withdrawal was not possible, they told me to enter different account information, so I entered a different account and requested a withdrawal.

However, 1win is not allowing withdrawals and is just staying in a waiting state.

3월 21일 출금 요청을 하였습니다.

48시간을 기다리라고 하였고 이를 기다렸습니다.

출금이 되지 않아 문의를 작성하니 다른 계좌정보를 입력해보라고 하였고 다른 계좌를 입력하고 출금 요청을 하였습니다.

하지만 1win은 출금을 해주지 않고 대기 상태에서 머무르고 있습니다.

Dear snghn921,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.