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I asked for the withdrawal more than 4 days ago and so far my 3 withdrawals are under review, I contacted support and they just ask me to wait, I've made other withdrawals before and never had any problems. I deposited more money later and managed to make the normal withdrawal, but these 3 withdrawals of mine just because it is a relatively higher amount, they are taking a long time to pay, if they will pay, right?

Pedi a retirada a mais de 4 dias e até agora tá meus 3 saques em análise, entrei em contato com o suporte e eles só me pedem pra aguardar, eu já fiz outros saques anteriormente e nunca tive problemas. Depositei mais dinheiro depois e conseguir efetuar o saque normal, só que esses 3 saques meus só por que é relativamente um valor mais alto eles estão demorando a pagar, se é que vão pagar né

Hello Gustavo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

I made the withdrawal exactly 5 days ago, they say they have already sent my problem to the payment team and such. And I never played on bonuses, all the money I put there and won was out of my pocket. I know you guys ask to wait a maximum of 14 days, but if I put money there and play I'm able to withdraw normally, but it's just my 3 withdrawals that are still pending.

Eu efetuei o saque exatamente a 5 dias, eles falam que já enviaram meu problema a equipe de pagamento e tals. E eu nunca joguei em cima de bônus, todo o dinheiro que coloquei lá e ganhei foi do meu bolso. Sei que vcs pedem pra aguardar no máximo 14 dias, só que se eu colocar dinheiro lá e jogar eu tô conseguindo sacar normal, mas é só esse meu 3 saques que continua pendente.

They solve my problem already, thank you very much. If you want to delete the post, you know. But thank you very much

Eles resolverem meu problema já, muito obrigado. Se quiser apagar o post, vocês que sabem. Mas muito obrigado mesmo

Thank you Gustavo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick