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Good afternoon. For 1 week I have been trying to withdraw my profits from 1win, the problem is that they reject it or they make me create many withdrawal requests that after 48 hours they make me cancel them and create them again. It seems unfair to me because I deposited a lot of money for USDT (BEP20) and it took 5 minutes to deposit, now that I have made profits they won't let me withdraw.

I want my profits and withdraw them through the same network.

Account ID #352**** in 1win.

I attach can

Buenas tardes. Hace 1 semana vengo intentando sacar mis ganancias de 1win, el problema es que la rechazan o me hacen crear muchas solicitudes de retiro que despues de 48hs me las hacen anular y volver a crear. Me parece injusto porque yo ingrese mucho dinero por USDT (BEP20) y tardaba 5 minutos en ingresar, ahora que yo saque ganancias no me dejan retirar.

Quiero mis ganancias y retirarlas por la misma red.

ID Cuenta #352**** en 1win.

Le adjunto can

Hello miguesanchez45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello Nick, nice to greet you.

I am verified exactly May 2023. I am going to send you a capture of my deposits which limits me until November 2023 'but I have really deposited money since May 2023 and also the times I have withdrawn which was no problem but they were smaller amounts, 1 win casino doesn't let you withdraw if you are not verified, so that means I am 100% verified.

I accumulated my winnings with 100% real money, I do not play sporting events, roulette, or table games, only a slot machine (I attach a photo of the money when I win the prize), 1win does not use activation bonuses, only cashback for lost money , I have deposited a lot of money, I have lost a lot, I have withdrawn very little and it is the first time that I have been able to win something in a slot machine. I want to clarify something that they don't know because they don't have the ability to save the game history, you can create an account yourself and check it if you want, I'll even save this image that I passed on to a friend.

These would be my visually limited deposits on the page until November 2023. (I am attaching 2 images because it limits me from putting many images)

These have been all my retreats since May 2023. (I am attaching 2 images because it limits me from posting many images)

I understand the 14-day process, but they tell me that they are releasing money that I am going to have to pay and that's how I am, I need to pay for things in my personal life, as you know I took a little risk and it turned out well.

And at the conversation level, I spoke every day precisely, now I see if I have chat history and I attach it, the talk is always about the retirement, they tell me patience, you will have your money or they also tell me you have to wait 48 hours and we will give you more information, 48 hours pass and they tell me cancel and resend and like that, it seems like a circle that never ends, it seems like an excellent 1 win casino, but what happened now left me very surprised, before I even had a problem and they were always trying to solve it, now they are trying avoid me at all costs, they have made me send security emails more than 10 times due to the issue of withdrawals, I did it and no one responded.

Hola Nick, un gusto en saludarte.

Estoy verificado hace exactamente Mayo de 2023. Le voy a mandar captura de mis depositos lo cual me lo limitan hasta noviembre de 2023 ´pero yo realmente ingreso dinero desde mayo de 2023 y tambien de las veces que he retirado lo cual no hubo problema pero eran montos mas chicos, 1 win casino no te deja retirar si no estas verificado, asi que significa que estoy 100% verificado.

Mis ganancias las acumule con 100% con dinero real no juego eventos deportivos, ni ruleta, ni juegos de mesa, solo a un tragamonedas (le adjunto foto del dinero cuando gane el premio), 1win no utiliza bonos de activacion solo cashback de dinero perdido, he depositado muchisimo dinero, he perdido mucho, he retirado muy poco y es la primera vez que he podido ganar algo en un tragamonedas. Quiero aclarar algo que ellos no se porque no tienen para guardar el historial de juego, se pueden crear una cuenta ustedes mismo y comprobarlo si quieren, yo aunque sea guarde esta imagen que le pase a un amigo.

Estos serian mis depositos limitados visualmente en la pagina hasta noviembre de 2023. (te adjunto 2 imagenes porque me limita poner muchas imagenes)

Estos han sido todos mis retiros desde mayo de 2023. (te adjunto 2 imagenes porque me limita poner muchas imagenes)

Entiendo lo del proceso de 14 dias, pero ellos me dicen que estan liberando dinero que ya me va a tocar y asi estoy, necesito pagar cosas de mi vida personal, como sabe me arriesgue un poco y salio bien.

Y a nivel conversacion, hable todos los dias justamente, ahora veo si tengo historial del chat y le adjunto, la charla siempre es del retiro, ellos me dicen paciencia tendra su dinero o tambien me dicen tenes que esperar 48hs y te brindamos mas informacion, pasan las 48hs y me dicen cancela y volve a enviar y asi, parece un circulo que no termina mas, me parece un excelente casino 1 win, pero lo de ahora me dejo muy sorprendido, antes hasta tenia un problema y buscaban siempre solucionar ahora intentan esquivarme a toda costa, me han hecho mandar mails segurity mas de 10 veces por el tema de los retiros, lo hice y nadie responde.

This would be yesterday's conversation, they limit the conversation, you don't see the history, so I only have the latest. One must already humiliate oneself to be able to get paid, I am 31 years old, I am middle class and I have never had to humiliate myself so much to be able to get something that I earn legitimately.

This is your limited live chat to view history.

This is by telegram.

Esto seria lo de la conversacion de ayer, ellos limitan la conversacion, no se ve el historial, asi que tengo solo lo ultimo. Uno ya debe humillarse para poder cobrar, tengo 31 años, soy clase media y nunca tuve que humillarme tanto para poder conseguir algo que gane de forma legitiva.

Esto es su chat en vivo limitado para ver historial.

Esto es por telegram.

And I'm missing this last thing from Telegram.

It is worth clarifying that I want to withdraw by USDT (BEP20) since I deposited everything last through that same network, I also clarify that I do not want another means of payment, AirTM I can no longer withdraw through that means since a few months ago I asked them to delete my account and The same thing happens with AstroPay, they have a policy that you cannot recreate the same account with your email and number, so I couldn't. Only for Tether as I enter and they gave me the withdrawal on December 23 of other earnings.

I wrote to them so much by email too, that I passed on the last thing to them.

I await a response, I hope it has been more than complete.

Y me falto esto ultimo de telegram.

Cabe aclarar que quiero retirar por USDT (BEP20) ya que ingrese todo lo ultimo por esa misma red, aclaro tambien que no quiero otro medio de pago, AirTM ya no puedo sacar por ese medio ya que hace unos meses pedi que eliminen mi cuenta y AstroPay pasa lo mismo, ellos tienen una politica que no podes volver a crear con tu mail y numero la misma cuenta, asi que no podria. Solamente por Tether como ingrese y ellos me dieron el retiro el 23 de diciembre de otras ganancias.

Les escribi tanto por mail tambien, que les paso lo ultimo.

Aguardo respuesta, espero que haya quedado mas que completo.

Hello miguesanchez45,

As the 2 weeks recommended period have not passed yet, please let us know next week if there's been any update. Until then, we can't intervene and can recommend to wait only.

Dear miguesanchez45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.