11ic Casino - Депозит гравця ніколи не зараховувався на його рахунок.

The worst experience ever I had on any of the online platforms.I transferred 100usdt on24/03/23 from binnace to here in my 11ic wallet.Mentor felix asked me to share receipt with him.my funds never arrived in my account

Felix and customer service said funds were transferred by another 11ic member using receipt.1)y do we need receipt when I transferred in my wallet on 11ic.2)even if it was needed mentor felix asked me to share receipt with him..so he himself cheated me or helped someone else to cheat me by giving receipt 3)the person who used this receipt is also member of 11ic plateform and deposited amount in 11ic platform but they did nothing to recover my amount.

The whole platform is a scam.Dont even think of joining it.

Dear azee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you believe your deposit was credited to someone else?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes Kristiana my funds were approved to another account and this happened with the help of some mentor felix and instead of helping me they are blaming me as why did I share receipt with mentor felix..I was newbie there and it was my 2nd day and I did not know much technicalities of that platform and I was doing what mentor felix was asking me to do.Can you please share ur whatsapp or telegram so I may upload all relevant data u asked for as uploading through mail is a gigantic task..it may take even hours.

Regards

Thank you for your reply, azee. Unfortunately, we only gather evidence via emails. Please, pick the most important information and send it to me to my email address. Thank you for your understanding.

Dear azee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.