ZetCasino - Гравець вважає, що виникла затримка із виведенням коштів

Have you already achieved something?

Haben Sie schon etwas erreichen können?

Dear attraktive67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, after the time has elapsed, the complaint goes out automatically?

Ok nach Ablauf der Zeit geht automatisch die Beschwerde raus?

We have noticed that you have submitted two complaints about the same issue. Your other complaint will remain in progress and I am forced to reject this complaint. I would like to kindly ask you to always submit only one complaint about each issue in the future, and only reply to a complaint that is already in progress. Thank you for your understanding.