WinVegasPlus Casino - Затримка зняття коштів

I deposited £20.00 on the 1st September and sent my last document to get verified.By day two I had won around £400 on roulette.I received an email stating the my photo ID wasn't good enough as all corners needed to be showing and the picture of my utility bill was blurry.Nonsence.as I couldn't withdraw I continue to play and sent another copy of my utility bill but this time it was pending vertification and this continued for a further 5 days.By this time I had won £1110 on roulette and still not able to withdraw.live chat just said I have to wait.soon after that I played roulette the same system as when I started with £20.00 and only on 10p stakes to protect my bankrole.i was betting on 2 coliums and surprise surprise my numbers didn't show up in 15 spins and as I had to double up every time my balance went to 0 within 10mins.Thia doesn't happen in a live casino but does online.How do these scammers get away with this.Will not be playing online again.save my money and go to a real casino

Dear Trev,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Trev,

Have you received your withdrawal from the casino yet?

Dear Trev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.