Winsmania Casino - Затримка зняття коштів

I have attempted 10 times to withdraw my winnings from the website.

I have spoken to their online chat 20+ times and they keep telling me to contact through email as they don't hold any information.

I finally received an email today stating my withdrawal keeps getting rejected due to a wager. I did not accept the bonus

Dear Vickybanner,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The first withdrawal request made was on the 11th. It was rejected a first time due to the verification process. I sent all my documents that were cleared on the 12th.

On the 12th I made two further withdrawal requests that were rejected due to the address section. It states address (but you actually have to enter IBAN number) . After doing this correctly I made another withdrawal request on the 13th. While this was processing I span a bonus wheel and £1 was added to my account. So my balance was £1. I have made 6 further withdrawal request and have been told via email that these are being rejected due to wagering requirements for the £1 I got through a bonus spin. I wave to wager £1500. I won these funds days prior to using the wheel spin. I would appreciate any guidance you can give me for this. Many thanks

Dear Vickybanner,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Vickybanner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.