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Hi I won on 04/16/2020 I was told that I had to send the documents but no no had no answer today 04/21/2020 I say to load the money and play there is no problem but when a person wins there are all the problems to withdraw the winnings and this is not fair I know that if it does not end I will have to go to a lawyer

Salve ho vinto giorno 16/04/2020 mi anno detto che dovevo inviare i documenti ma no no avuto  nessuna risposta ancora oggi 21/04/2020 dico per caricare i soldi e gioca non si creano problemi ma quando una persona vince ci sono tutti i problemi per prelevare la vincita e questo no ne giusto mi sa che se non si conclude dovrò andare in un legale 

Dear Alessandro, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Petronela

Dear Alessandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.