Winorama Casino - Труднощі зняття бонусних виграшів.

Good evening. I'm a new user just registered on Winorama. I received € 7 free when I registered, I played them and I reached a total of € 1000. Thus satisfying the wagering requirement equivalent to € 7 x 40 times = € 280 total of required requirement. By regulation the maximum withdrawable amount is € 200, I made the first deposit of € 10 (obviously played on slots) in order to collect the amount of € 200 after which I made a withdrawal request of € 200 which is not accepted. since I have not met the wagering requirements. What do I do? The chat is non-existent and there is no number to contact.

Buonasera. Sono un nuovo utente appen iscritto su Winorama.  Ho ho ricevuto €7 gratuiti al momento dell'iscrizione li ho giocati e sono arrivato a un totale di €1000. Soddisfando così il requisito di giocata equivalente ad 7€ x 40 volte= 280€ tot di requisito richiesto. Da regolamento la somma max prelevabile e di 200€ , ho effettuato il primo deposito di € 10 (ovviamente giocati su slot )per poter riscuotere l'importo di euro 200 dopo di che ho fatto richiesta di prelievo di euro 200 che non mi viene accettata poiché io non ho soddisfatto i requisiti di giocata. Che faccio? La chat è inesistente e non ce alcun numero dove rivolgersi.

Hello Marco.

Thank you very much for submitting your complaint. You can find contact info on the casino website: 

https://www.winorama.com/contact/contact.html . 

Could you contact the casino and inform us about the outcome, please?

Hello Marco!

Any new info about your case? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The casino has no chat or customer service center

Il casin  non ha chat né centro assistenza clienti 

Marco, the casino has custommer support. I have sent you the link above. 

This is the link:

https://www.winorama.com/contact/contact.html 

You can find email and phone number here. Could you contact the casino and inform us about the outcome, please?

Dear Marco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have taken note of the casino link. I copy and paste but the x magic page will never open

Ho preso nota del link del casino. Faccio copia ed incolla ma la pagina x magia non si aprirà mai

Hello Marco.

Could you contact them on the email address (or call) and inform us about the outcome, please?  

Email

Encountered a problem? Have a suggestion? Contact us at support@winorama.com or send us an email using the form below, and one of our representatives will get back to you as soon as possible. Please enter your user name in the specified field (if you have one) for a faster response.

Call

For more information, please call +35722007792

If you will be unsuccessful then we may establish a communication line with the casino. They respond to the complaints pretty fast. 

Dear Marco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I told you that I can't access the winorama site

Vi ho detto che non riesco ad accedere al sito di winorama 

Have you contacted the casino? We have provided you with contact information, above. 

Email

Encountered a problem? Have a suggestion? Contact us at support@winorama.com or send us an email using the form below, and one of our representatives will get back to you as soon as possible. Please enter your user name in the specified field (if you have one) for a faster response.

Call

For more information, please call +35722007792

Dear Marco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.