The player from Finland had made a withdrawal request on 23.1.2024. He hadn't received the funds and the casino hadn't communicated with him about it. After he had submitted his complaint, we had asked for additional information regarding his past transactions, KYC verification, and the games he had played. He had confirmed that he had successfully withdrawn in the past, passed the KYC verification, and had played the game "Wild Chase". We had then invited the casino to share their side of the story. However, before the casino had responded, the player had informed us that he had received his funds. We had confirmed with the player that he had received all his withdrawals, and with his confirmation, we had marked the complaint as 'resolved'.
Гравець з Фінляндії зробив запит на зняття коштів 23.01.2024. Він не отримав кошти, і казино не спілкувалося з ним про це. Після того, як він подав скаргу, ми попросили надати додаткову інформацію щодо його минулих транзакцій, перевірки KYC та ігор, у які він грав. Він підтвердив, що в минулому успішно вийшов, пройшов перевірку KYC і зіграв у гру «Wild Chase». Тоді ми запросили казино поділитися своєю думкою. Однак до того, як казино відповіло, гравець повідомив нас, що він отримав свої кошти. Ми підтвердили з гравцем, що він отримав усі свої зняття, і з його підтвердженням ми позначили скаргу як "вирішену".
Автоматичний переклад.
