Wild Pharao Casino - Затримка зняття коштів

Hello,

About 3 - 4 days ago I made a deposit with a bonus at WildPharao and after successful wagering I had a total of about €2,000. However, due to the bonus conditions, I was already aware that I could only pay out around €1,300, since the maximum payout is 50x the last deposit. You can withdraw €1,000 per day, so my complaint is only based around €1,000. I'm also aware that I'm only waiting 3 days for the payout, I just have a queasy feeling about the whole thing, since I can't reach anyone on LiveChat because it's set to "offline" the whole time. And I can't reach anyone via email either. Documents to prove my identity have been uploaded, but no response so far. I would really like it if WildPharao could comment briefly on this and at least give me some feedback. I actually really enjoy playing there and would be very happy to receive feedback.

Warm greetings

Hallo,

vor circa 3 - 4 Tagen habe ich bei WildPharao eine Einzahlung mit einem Bonus getätigt und nach erfolgreichen wager eine Endsumme von circa 2.000€ gehabt. Durch die Bonusbedingungen war mir aber schon bewusst, das ich nur circa 1.300€ auszahlen kann, da die maximale Auszahlung bei 50x der letzten Einzahlung liegt. Pro Tag kann man 1.000€ auszahlen, deswegen beruht sich meine Beschwerde erstmal nur um die 1.000€. Mir ist auch bewusst, das ich erst 3 Tage auf die Auszahlung warte, ich habe nur ein mulmiges Gefühl bei der ganzen Sache, da ich keinen beim LiveChat erreiche, weil diese die ganze Zeit auf "Offline" gestellt sind. Und per E-Mail erreiche ich auch keinen. Dokumente zum Nachweis meiner Person sind hochgeladen, aber auch da bisher keine Rückmeldung. Ich würde mir sehr wünschen wenn sich WildPharao dazu kurz äußern könnte und mir wenigstens irgendeine Rückmeldung geben kann. Ich spiele eigentlich sehr gerne dort und würde mich über eine Rückmeldung sehr freuen.

Liebe Grüße

Dear irlordfabii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, thanks for the answer 🙂 I want to verify me and uploaded all the documents, but no one is answering me. I have contacted the support via E-Mail (because the live chat is offline everytime), but still today no answer. I will contact them again.

Greetings

Fabian

Dear irlordfabii,

Have you received your withdrawal from the casino yet?

No, unfortunately still no answer and no payment

Nein, bisher leider immer noch keine Antwort und auch keine Auszahlung

Dear irlordfabii,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.