Wild Pharao Casino - Затримка зняття коштів

Hello,

I made a payment of 1000 euros on 07/16/22, which was also approved directly. Unfortunately I'm waiting in vain for my money. It's been 2 weeks now.

Info deposited 100 euros with a 100 percent bonus and violated neither the bonus conditions nor the max bet.

I sent multiple emails to payments@wildpharao.com with no feedback + several times in the live chat, they can't or apparently aren't allowed to give any statements about the payment or have no insight.

It would be nice if the money would be in my account soon!

Otherwise the casino will be blacklisted.

Please help GURU.

Hallo,

ich habe am 16.07.22 eine Auszahlung von 1000 Euro getätigt, diese wurde auch direkt genehmigt. Leider warte ich vergebens auf mein Geld. Es sind jetzt 2 Wochen vergangen.

Info habe 100 Euro mit 100 Prozent Bonus eingezahlt und weder die Bonusbedingen noch den Maxbet verletzt.

Habe Mehrfach Emails an payments@wildpharao.com geschickt mit keiner Rückinfo + mehrfach im Livechat die können oder dürfen anscheinend keine Aussagen zur Auszahlung geben bzw haben keine Einsicht.

Wäre schön wenn das Geld bald auf meinem Konto eingehen würde!

Ansonsten wird das Casino auf die Blacklist gesetzt.

Bitte um Hilfe GURU.

Dear smartgainz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We have noticed that you have submitted two complaints about the same issue. Unfortunately, your other complaint has been closed as 'unresolved' which already has an impact on the casino's rating, therefore, I am forced to reject this complaint.

Please, do not hesitate to contact us in the future, if you run into issues with any other casino, however, I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding, and sorry we couldn't help.